McDonald's

3.6
644 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
439 E Irving Park Road, Roselle, IL
60172, United States

Hours

Reviews

3.6
644 reviews
5 stars
253
4 stars
141
3 stars
112
2 stars
37
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude behavior from staff, particularly management, leading to dissatisfaction.

Order Accuracy

Frequent complaints about incorrect orders and issues with mobile app orders were noted.

Atmosphere

The dining area was described as clean, but some customers found the atmosphere disrupted by loud children and teenagers.

Food Quality

While some customers praised the freshness of the food, others reported issues with cold or improperly prepared items.

Staff Friendliness

Despite some negative experiences, several reviews highlighted friendly and helpful staff members.
  • JJ
    Justin
    Nov 1, 2025
    1.0
    I’ve lived in the area for a very long time, so I’ve been to this McDonald’s many times. I feel like over the last year or so, the employees are extremely rude in the drive through in the afternoon/evening. I’m not looking for 5 star service but even saying a simple hello would be nice. Usually at the second window, they just hand you your food/drink and slam the window closed without saying anything. Highly recommend the location on Bloomingdale Rd and Lake Street instead. The employees are super nice there.
  • SI
    Sarah Adam Ibrahim
    Oct 29, 2025
    1.0
    Hispanic manager with black hair is very rude with trash attitude. She always liked to create issues and make a bid deal. This is the 4 time it happened. Every time I order only line it doesn’t give me option to put it on the side she has issue everytime time I ask by the drive thru window and even when I done. Sometimes she asks me to pay extra and then o give her either a card of my phone one time she made faces and made weird shouts and gave me the card back without charging. Today I gave her the phone to charge she said come around. If extra sauce was 50 cents which I don’t mind paying the app would have let me. The only person who is amazing is the lady at the first window Marry always very sweet. It was a very disappointing experience today.
  • CW
    Cadejia Whorline
    Oct 26, 2025
    1.0
    I’m giving this location one star because the atmosphere is deplorable. This location attracts a lot of children and teenagers. I have encountered some of the most foul mouthed loud disrespectful teens and kids I have ever come across at this location. They’re loud they cuss, bang on tables, scream they crowd around the front doors and intimidate the customers coming in. They play loud music and discuss sexual topics loudly in earshot of elderly and young children. The owners need to do something about the influx of loud obnoxious kids and teens that frequent this location. Whether that’s enforcing a curfew or requiring that someone over the age of 18 be present to supervise.
  • NK
    Nicole K
    Sep 27, 2025
    1.0
    Multiple issues w app. Staff claims my order isn’t there when I have proof of email receipt. Short Hispanic lady manager took 5 min to come help with retrieving my order. Didn’t even act concerned. Didn’t do anything to resolve the order. Clearly hates her job. No customer service skills. I had better managerial skills in fast food as an asst gm at 17 years old compared to this lady. No apology just blank stares.
  • JS
    Joe Siano
    Sep 11, 2025
    1.0
    What can I say, It's McDonald's. Only go there when I'm in a rush.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 439 E Irving Park Road, Roselle, IL?

McDonald's is open for dining Monday through Saturday from 5:00 AM to 10:00 PM and on Sunday from 5:30 AM to 11:00 PM.

What are the delivery hours for McDonald's in Roselle, IL?

Delivery is available Monday through Saturday from 4:30 AM to midnight, and on Sunday from 6:00 AM to 11:00 PM.