Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported inconsistent food quality, with many experiencing cold, old, or improperly cooked items.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, long wait times, and unprofessional staff behavior.
Cleanliness
While some praised the cleanliness of the location, others noted unsanitary conditions and dirty equipment.
Staff Friendliness
Despite service issues, several customers appreciated the friendliness and efficiency of the staff.
GB
George Beaves
Dec 30, 2025
5.0
Excellent employees here. Fast and hard working. Food is always fresh. By far my favorite wendys!
MF
Mike Fischer
Dec 14, 2025
5.0
Food was fresh at 7pk on a Sunday which is surprisingly at most fast food. Thanks
HR
H. Rusk
Dec 5, 2025
5.0
This Wendy's is truly a fast food location. They make salads to order here. Love it. I stop at this location while traveling over the road just to get a Cobb salad w/o cheese. Kudos to the staff and please continue to do a great service. The managed joslynn, Cecilia, josé
AA
Admin
Nov 29, 2025
1.0
Worse fast food in Roscoe/Rockton. This location is terrible. Never fresh food, terrible service. Ran cheaply because they hire low level staff to run the place.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's located at 13543 Willowbrook Rd, Roscoe, IL currently open?
Yes! This Wendy's location is open and committed to serving quality food every day via dine-in, drive-thru, or delivery where available.
What are the Wendy's drive-thru hours at this location?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's serve breakfast, and what meals are available?
Yes, Wendy's at this location serves breakfast, lunch, and dinner with a variety of options including breakfast combos, sandwiches, and sides.
Can I order Wendy's food online or via an app for this location?
Yes, you can order through the Wendy's mobile app or online at order.wendys.com by selecting this location.
What payment methods does Wendy's accept at this Roscoe location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can provide feedback through Wendy's Customer Care Live Chat or call this location directly at (217) 614-4535.
Are gift cards available at Wendy's 13543 Willowbrook Rd?
Yes, gift cards can be purchased in-restaurant, from retailers, or online at wendysgiftcards.com.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can find Thorntons gas station for fueling up, Camping World for recreational vehicle needs, and the Harlem Roscoe Fire Department Station 3 for local services.
Is there a convenient gas station close to Wendy's for travelers?
Yes, there are several nearby gas stations including Thorntons, Love's Travel Stop, and Speedway to conveniently fuel your vehicle.
Which nearby financial services are accessible from Wendy's in Roscoe?
Nearby financial services include the Coin Cloud Bitcoin ATM, Western Union, and American Express office for your convenience.