Brand Certified
Wendy's
3.6(469 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
13543 Willowbrook Rd, Roscoe, IL
61073, United States
Certified by Wendy's • Mar 01, 2026
(217) 614-4535
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/il/roscoe/13543-willowbrook-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.6
469 reviews
5 stars
192
4 stars
95
3 stars
68
2 stars
37
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, old, or improperly prepared items.
Staff Performance
While some customers praised friendly and efficient staff, others noted a lack of professionalism and care in service.
Cleanliness
Mixed feedback on cleanliness, with some praising the cleanliness of the location while others reported dirty conditions.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, leading to customer dissatisfaction.
- JPJosh Pastryk5 days ago1.0They will make you sit in your car for 12 minutes in the parking lot over fries let the other person stay there with only 2 cars and serve the other person while you wait. People have lives, your business relyes on customers not the other way around.
- KEKevin EilenbergFeb 24, 20262.0The girl who is running the front do not care about all the people who is waiting in line . Food was good but I feel everyone in the kitchen was discombobulated .. This is not the first I’ve been here that had the same system. Idk what’s going on but starting to drop then way low quality as a corporation
- KSKym SmithJan 30, 20261.0My husband went through and ordered several different meals every single meal was messed up not one meal was complete The hamburgers were completely wrong we ordered a taco salad didn't get the chili to go with it My son got a baconator that was only a double cheeseburger tried to call them refusing the answer the phone we spent over $50 on meals and burgers that were completely wrong completely we are so dissatisfied this is terrible service
- GBGeorge BeavesDec 30, 20255.0Excellent employees here. Fast and hard working. Food is always fresh. By far my favorite wendys!
- MFMike FischerDec 14, 20255.0Food was fresh at 7pk on a Sunday which is surprisingly at most fast food. Thanks
Frequently Asked Questions About Wendy's
Is the Wendy's located at 13543 Willowbrook Rd, Roscoe, IL currently open?
Yes! This Wendy's location is open and committed to serving quality food every day via dine-in, drive-thru, or delivery where available.
What are the Wendy's drive-thru hours at this location?
The drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's serve breakfast, and what meals are available?
Yes, Wendy's at this location serves breakfast, lunch, and dinner with a variety of options including breakfast combos, sandwiches, and sides.
Can I order Wendy's food online or via an app for this location?
Yes, you can order through the Wendy's mobile app or online at order.wendys.com by selecting this location.
What payment methods does Wendy's accept at this Roscoe location?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can provide feedback through Wendy's Customer Care Live Chat or call this location directly at (217) 614-4535.
Are gift cards available at Wendy's 13543 Willowbrook Rd?
Yes, gift cards can be purchased in-restaurant, from retailers, or online at wendysgiftcards.com.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can find Thorntons gas station for fueling up, Camping World for recreational vehicle needs, and the Harlem Roscoe Fire Department Station 3 for local services.
Is there a convenient gas station close to Wendy's for travelers?
Yes, there are several nearby gas stations including Thorntons, Love's Travel Stop, and Speedway to conveniently fuel your vehicle.
Which nearby financial services are accessible from Wendy's in Roscoe?
Nearby financial services include the Coin Cloud Bitcoin ATM, Western Union, and American Express office for your convenience.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
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- Legal business name
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