Pizza Ranch

4.0
2478 reviews

About

Buffet RestaurantPizza RestaurantChicken RestaurantRestaurantRestaurant Delivery ServiceTake Out RestaurantSalad ShopCatererPizza Ranch
Welcome to American West casual dining! Come on in for legendary pizza and chicken in a fun, family-friendly setting. Choose from flavorful pizzas to the Country’s Best Chicken®—and don’t forget the Cactus Bread®. Looking for an event space? Our community room seats 50, and is perfect for parties, reunions, and meetings. Request catering services or order our legendary favorites to be delivered wherever you are. We’re located near North 2nd Street and just off Hononegah Road—near state parks, forest preserves, and Rockford is just a brief drive away. Support or fundraise for local charities with our Community Impact events!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Pizza Ranch
4797 Bluestem Road, Roscoe, IL
61073, United States

Hours

Reviews

3.9
1,977 reviews
5 stars
946
4 stars
470
3 stars
232
2 stars
130
1 star
199

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported issues with cleanliness, including sticky floors and dirty restrooms.

Food Quality

While some customers praised the fried chicken and salad bar, others complained about the pizza being lukewarm and lacking variety.

Service Issues

Customers experienced long wait times for food replenishment and difficulties in contacting the restaurant for large parties.

Atmosphere

Several reviews mentioned discomfort due to high temperatures inside the restaurant, affecting the dining experience.

Customer Service

Staff were generally described as friendly and accommodating, though some noted a lack of engagement during busy times.
  • DL
    Dylan L
    Jan 4, 2026
    4.0
    They do a good job keeping the buffet stocked. We ordered a pizza and didn't get it until we were close to done eating by then. Place was clean, staff were nice
  • AF
    Amber Flaherty
    Jan 3, 2026
    2.0
    I read the reviews before going so I did not have high hopes. We arrived at 6:45pm with closing time of 8pm. The first thing I noticed was the garbage and food all over the floors. Many food items were empty and the ones that were there you could tell had been sitting for awhile. There was also only spoons, no forks. We requested forks and it took almost 15mins for any to come out. We also requested salad and mashed potatoes which they did fill after about 30 minutes. The chicken was cooked thoroughly but that was the only thing that was good. Even the pizza was old and unchanged for the hour we were there. Huge disappointment and not worth the $70 I spent for the 5 of us.
  • SR
    Shane Ryder
    Jan 3, 2026
    1.0
    Tried to contact them for a large party. Phone rang and rang. Hold music for over 15 minutes. Definitely Stinks. Tried again an hour later. 12 minutes into hold before I quit then too.
  • MP
    Mary Pagoudis
    Dec 21, 2025
    1.0
    Overall NOT a good experience TODAY. I've been to this location twice before and it wasn’t like today. Here's my list of what was not satisfactory today: 1) The ladies restroom had a dirty stinky diaper smell when I first went in. I reported it and somebody took care of it because when I went back in, it no longer smelled. But the handicap toilet was very dirty on and under the seat. Personally, I would not sit on it even with a liner. Pretty gross. It should be checked and cleaned every half hour as there are only 2 stalls. 2) According to my husband, his shoes stuck to the men's restroom floor. What's up with that? Recycled soap in the bucket? It too needed cleaning. 2) I watched a staff member not properly rotate the chicken when he brought a fresh batch out. That has to STOP, especially if it was past its expiration time on the warmer. I had no way of knowing, so I reached for a fresh piece. 3)There was a rediculous wait time for a nut free desert. When it finally came, it was not fully cooked. So my stepson brought it back to the kitchen. Instead of putting it directly into the oven to cook all the way, the staff member stuck his fingers in it first. Naturally, my stepson asked for another after seeing that. To make the situation worse, they made him PAY for it because it was one (less) ingredient. And he had to request that they put the handle back on the ice cream machine so that he could serve it with the desert cookie to his kids. It was not even 3PM. 4) Another matter that management needs to address right away is that the clean up crew should not be stacking dirty dishes up to his chin dirtying the inside of his arm and shirt. He should be using a cart with a bin. That is a sanitation AND safety issue. You gotta wonder... Does he stack clean dishes the same way? Does he wash his dirty arms first if he does? 5) Proper training is needed at bussing tables. The table crumbs and straw wrappers should not be wiped off the table and onto the floor. After today's experience, I'd personally think twice about returning to THIS location. If it weren't for the chicken not being rotated properly and the cookie being fingered in plain sight, I would have given this location's food selection and quality 3.5 stars. The reason being, that the potato wedges, chips, and biscuits were not fresh. Though, the pizza was very good with a wide selection and the salad bar was fresh, there was not much of a selection of desert pizza.
  • BP
    Brad Perry
    Dec 13, 2025
    1.0
    Paid $57 for a half filled buffet. My daughter is eating ice cream with a fork because no spoons are available. My wife never got her potatoes and gravy. Update: Responded to response and GM offered 15% off my next buffet. So I only have to pay 85% of full price for a 50% filled buffet. Never again. 2 stars have now become 1. Build a business on principals and not shady tactics. Serve what is advertised. A picture is worth a thousand words. Here is 4.

Frequently Asked Questions About Pizza Ranch

What are your buffet hours?

To view current buffet hours for the Roscoe Pizza Ranch restaurant location, please visit our website: https://pizzaranch.com/locations/il/roscoe/4797-bluestem-road.

How much does your buffet cost?

Lunch buffet pricing is: $16.24, and dinner buffet pricing is: $17.54. Check out website to see our kids pricing and other buffet discounts available: https://pizzaranch.com/locations/il/roscoe/4797-bluestem-road.