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McDonald's

3.1
(622 reviews)
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Business Details

13454 Quail Trl, Roscoe, IL
61073, United States
(815) 624-0092
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13454 Quail Trl, Roscoe, IL
61073, United States

Hours

Reviews

3.1
622 reviews
5 stars
173
4 stars
110
3 stars
105
2 stars
47
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the quality of fries and other menu items.

Cleanliness

Feedback indicated that the restaurant's cleanliness was inconsistent, with reports of dirty counters and dining areas.

Speed of Service

While some customers praised quick service, others experienced long wait times and delays in receiving their orders.
  • LA
    La Viuda Angela
    Apr 24, 2023
    2.0
    Every time I order through the drive thru they seem never to get the order right and end up paying for what I want but give me the cheaper meal!! I guess I will sit at the drive thru windows to open and check ALL MEALS and make sure my order is correct! I should NOT have to do this.
  • AM
    anthony melgaard
    Jan 5, 2023
    1.0
    This place is the literal worst restaurant in the history of ever ever. I live in Rockton. This is the closest McDonald's. It's also the worst. Not an exaggeration. THE FOOD IS ALMOST NEVER HOT. there is a 97.8542% chance you're food will be cold and you'll be disappointed. Take a few minutes and drive to ANYWHERE ELSE!! or you can take the cash you were going to spend and eat that instead.... it'll taste better.... and be hotter.
  • JJ
    jr78racer
    Aug 31, 2020
    3.0
    Food was prepared correctly and the order was completed in a timely fashion. Can't make a decent cup of coffee to save their lives though.
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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