Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.4
436 reviews
5 stars
162
4 stars
88
3 stars
50
2 stars
35
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.
Staff Behavior
There were complaints about staff being unprofessional, including mocking customers and showing a lack of care for their work.
Food Quality
While some customers enjoyed the ice cream and certain food items, many reported issues with food quality, including cold or improperly prepared meals.
Management Issues
Several reviews indicated a lack of effective management, with reports of inexperienced staff and poor handling of customer complaints.
- JHJeff HOct 13, 20255.0Friendly staff and fast service! Very clean and plenty of seating. The soft serve is always great!
- KIKathryn IversonOct 5, 20251.0I had a coupon for two large blizzards. The girl that made them I've had chocolate milk that has been thicker when I got home and bitched about it she said they were short staffed and I said it's not my problem. She said the chocolate milk is runnier than the white milk I said why are you using chocolate milk. I asked why she didn't turn it upside down when she got done making it and said she probably put a solid lid on it. When I got home I took the lid off I had chocolate m&m milk everywhere. I called her she explained that not all participating Dairy Queens turn their blizards upside down and once again explain they were short-staffed which I replied once again is not my problem. I said that I would return immediately I wanted it made right. When I got there the other girl took them and made new ones. And then in the meantime well the first girl was making some type of ice cream and blending it the young man came out of the kitchen and she was telling him about me while I was watching her because he looked at me and he smiled and I smiled and nodded my head and I told the other girl I said you know that's not too polite when I'm standing right here and I know that she's bitching about me. This place really sucks
- LJlina jasonOct 1, 20251.0When i was there the other day, the old guy was treating his workers so poorly. Talking smack and unreasonably correcting them. Unacceptable. Then for the “cherry on top” i’m pretty sure i saw a rodent run across the lobby. something small and black. this is disgraceful. Food was good but lost my appetite after that. How could a place be this bad?
- LJLins JAug 31, 20251.0Went to get some blizzards tonight and was sitting at the drive thru order box for quite a while (10+ minutes) a car behind us left because of the wait and then after we finally got to order it was another while to get our two blizzards, the s’mores one and a Reese’s caramel craze. Then on delivery it wasn’t flipped because it probably would have slid right out of the cup, was very runny and my s’mores was missing the chocolate pieces that go in it.
- JGJackie GranoJul 22, 20255.0Love the ice cream
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Roscoe, IL?
Dairy Queen Grill & Chill is open Monday through Thursday and Sunday from 10:00 AM to 8:00 PM, and on Friday and Saturday from 10:00 AM to 9:00 PM. It is closed on November 27, 2025 for the holiday.
Where is Dairy Queen Grill & Chill located?
It is located at 5482 Elevator Rd, Roscoe, IL 61073-9203, USA.
What are the main specialties at Dairy Queen Grill & Chill?
The main specialties include Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQ Cakes available via DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, it offers a drive-thru service as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and good for kids?
Yes, the location welcomes families and is good for kids, providing a comfortable environment for all ages.
Can customers use mobile ordering and get deals through an app at this Dairy Queen?
Yes, customers can use mobile ordering and receive exclusive deals by downloading the Dairy Queen app.
Does Dairy Queen Grill & Chill in Roscoe offer free WiFi and restroom facilities?
Yes, the restaurant provides free WiFi and has restroom facilities available for customers.
What nearby places can I visit around Dairy Queen Grill & Chill in Roscoe?
Nearby you can find fitness centers such as Limitless Martial Arts, Iron Army Performance Center, and Pure Gravity Fitness. There are also restaurants like Backyard Grill, Sabor Bar and Grill, and Whiskey Hotel Barbecue to explore before or after your visit.
How can I get to Dairy Queen Grill & Chill in Roscoe using nearby points of interest?
If you're visiting local spots like Limitless Martial Arts or Ms. Cristy's Canine Academy, Dairy Queen Grill & Chill is conveniently nearby at 5482 Elevator Rd, making it easy to stop by for a meal or treat after your activities.
Are there any nearby pet services or wellness centers near Dairy Queen Grill & Chill?
Yes, near Dairy Queen Grill & Chill you can find Ms. Cristy's Canine Academy for dog training services and wellness centers such as Massages By Angie and Caya Massage and Wellness for relaxation and holistic treatments.