Wendy's

3.9
952 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
58 S Weber Rd., Romeoville, IL
60446, United States

Hours

Reviews

3.9
952 reviews
5 stars
433
4 stars
225
3 stars
129
2 stars
63
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Numerous reviews mentioned incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, others complained about cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and food preparation practices.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during certain visits.
  • RJ
    rick gougis Jr
    Nov 11, 2025
    5.0
    Very well run drive-thru excellent proficient service soft drinks well made burgers tasty
  • LG
    Lenny Gonzalez
    Oct 31, 2025
    4.0
    I don't eat fast food often, but when in a crunch, we prefer Wendy's. This Wendy's in particular hasn't let us down in accuracy or quality. What prompted me to leave this review is my 2nd interaction with the manager or supervisor. He apologized for the wait due the drive-thru line and I remember him doing this another time as well. This seems like a small gesture, but the positive customer service experience in fast food is underrated.
  • MT
    meso thelio
    Oct 10, 2025
    1.0
    Went to through the drive thru and they replaced the person with a machine and my order got messed up because it didn't hear me "correctly".
  • BB
    B.o.P.
    Sep 26, 2025
    5.0
    Burger
  • AV
    Amelia Valdez
    Sep 18, 2025
    1.0
    I work in romeoville, and show up to work 45 mins early everyday. Today I stopped by Wendy’s and on my way there I MADE A MOBILE ORDER. Mind you I showed up right before the rush cause there was a loop of cars in back of me @ 5:22pm. And only 2 cars in front of me when I pulled up. The drive thru workers (there was 2 people) only took one cars order, pulls them to the front takes like 10-15 for them to get their food and pull off. By the time I made it to the front it was 5:37pm, I went straight up to the window since they were taking longer than expected, and explained to them I had a mobile order, and then I came straight to the window cause no one was answering the drive thru when I told him hi I have a mobile order. THEY TRIED TO SEND ME ALL THE WAY AROUND AND SAYING SINCE I DIDNT WAIT FOR THEM TO TELL ME TO PROCEED TO THE WINDOW! Then instead of them making me go all the way around, they told me to park in the very front of the store and they would bring it out. I HAD TO WAIT FOR 3 MORE CARS to get there food and it’s already 5:55pm I proceeded to walk out my car and into the Wendy when they barely gave me my order. I’m not one to make reviews but ITS SUPPOSE TO BE FAST FOOD NO? and me making a mobile order is suppose to make it faster and more convenient for ME AND THE STORE?! So I just don’t understand why I got treated the way I did. And YALL FOR GOT MY STRAW AND SAUCES ! Sorry Wendy’s y’all gotta due better not even McDonald’s gives me problems when my mobile order 😭

Frequently Asked Questions About Wendy's

Is 58 S Weber Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.