Dunkin'

3.6
503 reviews
Decked Out Lattes
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Business Details

649 N Independence Blvd, Romeoville, IL
60446, United States
(815) 293-2894
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Romeoville, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
649 N Independence Blvd, Romeoville, IL
60446, United States

Hours

Reviews

3.6
503 reviews
5 stars
223
4 stars
98
3 stars
51
2 stars
23
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and food quality, leading to customer dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the store and drive-thru area.

Customer Experience

While some customers praised friendly staff and good coffee, many expressed frustration with inconsistent service and product quality.

Management Issues

Multiple reviews suggested a need for better management and employee training to improve overall service.
  • WM
    Waqasuddin Mohammad
    Oct 24, 2025
    1.0
    I ordered a coffee, but it wasn’t hot enough. I asked the worker if they could warm it up or do something, but she said, ‘We can’t do anything, sorry.’ I was disappointed with that response.
  • RR
    Roman
    Oct 21, 2025
    5.0
    Great customer service 👍
  • RE
    Rocio Estrada
    Sep 30, 2025
    1.0
    I provided this location yet another chance after never receiving my custom cake, or before that receiving burnt hash browns. They always fail. This place needs new management and crew. A fresh start. Yesterday I ordered a couple of sandwiches one wasn’t available so I substituted for a grilled cheese. Burnt, hard bread, cheese was melted all over the bread, some missing from it being left too long to melt. Manager always provides excuses thinking people want free food for complaining, when in reality we just want a place close to work to rely on, for those early hard to get food days. Shame on Dunkin for not pushing them to meet up to Dunkin’s standards. I definitely will not give them any more of my money. I should’ve listened to my coworkers on this one.
  • KF
    Kimmie Fry
    Sep 13, 2025
    1.0
    15 minutes in the drive through for them to interrupt while you’re ordering and then when you double check at the window if your orders correct they cut you off again and then treat you like an inconvenience for trying to get a coffee before work, terrible location
  • SM
    Sydnei Matthews-Hardy
    Sep 2, 2025
    1.0
    I ALWAYS have problems at this location. Today I was told how I had to get my order. I typically order the snacking bacon for protein and I don’t like to eat cold meat because it gives me gas and honestly that’s pretty disgusting so I typically get it warmed up today I was told they can not do that I responded by telling them I will not be forced to eat cold meat, if I’m paying I should be able to get my food how I like. They refused to accommodate me and my request
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Romeoville, IL?

Dunkin' in Romeoville is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.