Business Details
About
Mexican Restaurant
Chipotle Romeoville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
628 reviews
5 stars
279
4 stars
97
3 stars
52
2 stars
36
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Quality
Customers frequently reported issues with food quality, including cold meals, undercooked rice, and skimpy portions.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food prep areas, leading to concerns about hygiene.
Ingredient Availability
Many customers expressed frustration over the location frequently running out of key ingredients, especially during peak hours.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff training, inventory management, and overall operational efficiency.
- RRRamiroNov 7, 20251.0Place is absolutely filthy, not sure why I even ordered when I arrived. Won’t do that again, staff is childish and don’t handle food well. Found a hair in my bowl. Absolutely disgusting.
- AAAnthony AllenOct 24, 20251.0Horrible customer service the store opened at 10:30 it’s now 10:50 and the manager still hasn’t opened the doors that’s bad for business now I’m running late
- DADemetria AdamsOct 23, 20251.0Worst chipotle ever there are always out of everything staff not friendly at all … food always looks horrible literally always out of food you can go 1 hour before closing and they will tell you they can’t make it .. never clean always nasty and dirty looking beverage center looks horrible all the time I always come after work around 6-7 and always the same thing …. hORRIBLE location
- CCCee413Oct 1, 20251.0We’ve always ordered from this location but the past 4 or 5 times we have ordered, it’s always either missing something or looks half eaten. This time when we received it, one of the bowls only had sour cream and a small amount of rice lining the bottom. Pretty much everything was missing. When I tried to contact customer service they would only give me a coupon for next time. I don’t think I will be ordering from here again unfortunately.
- RFRonnie FOct 1, 20251.0The workers at this location never change their gloves. My most recent visit the same girl made the food, cashed the customers out, and refilled her stations. All with the same pairs of gloves. I literally watched her take money with these gloves on. I saw multiple people in the prep area doing the same. Absolutely disgusting
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Romeoville offer?
Chipotle Mexican Grill in Romeoville offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, focusing on Mexican cuisine made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Romeoville?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill in Romeoville offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
Can I place an order online for Chipotle in Romeoville?
Yes, you can order online through their website or the Chipotle app for easy pickup or delivery.
How can I contact Chipotle Mexican Grill in Romeoville?
You can reach them by phone at +1 815-221-5116 or by email at il.2297.Romeoville@chipotle.com.
Does Chipotle Mexican Grill in Romeoville accommodate LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What nearby coffee shops can I visit before or after dining at Chipotle in Romeoville?
You can visit Dunkin' for coffee and donuts, or Starbucks nearby for your coffee needs, making it convenient to enjoy a beverage before or after your meal at Chipotle.
Are there other dining options near Chipotle Mexican Grill in Romeoville?
Yes, nearby options include Chili's Grill & Bar for American cuisine, It's Just Wings for chicken wings, Pop's Italian Beef & Sausage for Italian-style fast food, and Pizza Hut for pizza lovers.
What retail stores are close to Chipotle in Romeoville?
Nearby retail stores include Kohl's, SEPHORA at Kohl's, Mattress Firm, AT&T Store, Dollar Tree, and Target, allowing for convenient shopping before or after your meal.
Does Chipotle Mexican Grill in Romeoville provide catering services?
Yes, Chipotle offers catering and catering delivery services for your events and gatherings.