Arby's

3.9
199 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
474 S Weber Road, Romeoville, IL
60446, United States

Hours

Reviews

3.9
199 reviews
5 stars
105
4 stars
37
3 stars
12
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold meals, incorrect orders, and overcooked items.

Customer Service

While some customers praised the friendly and helpful staff, others experienced poor service, including long wait times and unprofessional behavior.

Cleanliness

The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

Many reviews highlighted problems with order accuracy, including missing items and incorrect food.

Staffing Issues

Several customers mentioned that the location appeared understaffed, leading to delays and service challenges.
  • LM
    Laura Morales
    Dec 23, 2025
    4.0
    I went there when they first opened in the morning and it was still dirty from the night before.
  • SZ
    Stanley Zurawski
    Dec 11, 2025
    1.0
    RAW chicken! Never had Arby’s until recently and I enjoyed it but not again…
  • DG
    David Gage
    Nov 27, 2025
    4.0
    Sadly, the Arby's nearest my location, shut down and was taken over by a Jack in the box.
  • SW
    Shelia Walker
    Nov 2, 2025
    1.0
    I had the steak in the cup. The steak was overcooked and charred. I didn't see it until I got home, and I'm going to say it was $1.00 per meat. It didn't look like it does on TV.
  • KH
    kim holmes
    Oct 6, 2025
    5.0
    I called in to modify my order and Natalie made sure my order was handled correctly. Thanks again for your amazing customer service.