Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,252 reviews
5 stars
492
4 stars
296
3 stars
207
2 stars
93
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unresponsive staff, with a lack of basic greetings or acknowledgment.
Food Quality
Numerous reviews mentioned cold, stale, or incorrectly prepared food, leading to dissatisfaction.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poor handling of modifications.
Cleanliness
Some customers noted that the restaurant was clean, while others reported issues with cleanliness and maintenance.
Speed of Service
Service was often described as slow, with long wait times reported even during off-peak hours.
- JTJames ThomasNov 8, 20254.0Quick service, friendly staff, many menu options
- CKCody KetronNov 2, 20251.0Lazy ppl and can't make a sandwich to save their lives.Go to any other locations but this one
- KLKatrina LiskOct 9, 20251.0Employees are extremely rude! Don't smile, say please or thank you. Give you your food and slam the window. Burger was cold. Fries were so old they were soggy and stale. That place use to be good. It's definitely gone down hill and that's a shame. Need to hire new management and employees that care about the quality of food they are serving. It's disgusting!
- TST SOct 4, 20254.0I haven't been to Wendy's in a million years. Recently I heard the beef tasted like beef so thought I'd try them again. The fries definitely stole the show. They were hot and delicious! The burger had so many condiments on it, they took over the meat. Next time I'll order it with just a couple. Had a frosty, too. It was okay. Will definitely try them again.
- CSCorey SnowSep 22, 20253.0Did an online order because I don't trust anyone to get anything correct. Spoke with the dude when telling who I was. Other wise they never spoke to me to say that what they gave me was my full order or not. I asked and just got a thumbs up...
Frequently Asked Questions About Wendy's
Is Riverside-Rockford Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rockford, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rockford, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (815) 636-9612.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Riverside-Rockford Wendy’s serve breakfast?
Yes, this Wendy’s location in Rockford, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the daily operating hours for the Wendy's at 5965 E Riverside, Rockford?
This Wendy's location is open daily from 7:30 AM to midnight, including drive-thru hours.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options including combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on E Riverside?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at this Wendy's?
Yes, this location offers a drive-thru open daily from 7:30 AM to midnight.
Can I order food online or through an app for pickup or delivery from this Wendy's?
Yes, you can order via the Wendy's app or online at order.wendys.com for pickup or delivery where available.
How can I contact Wendy's at 5965 E Riverside for feedback or questions?
You can call (815) 636-9612 directly or reach the Customer Care team via their website or at 888-624-8140.
Are Wendy's gift cards available at this Rockford location?
Yes, gift cards are available in-restaurant and online through the Wendy's gift card portal.
Are there any nearby places I can visit along with Wendy's at 5965 E Riverside?
Near Wendy's, you can find Walgreens for pharmacy needs, AAA Rockford for travel services, and Rosati's Pizza for additional food options.
How can nearby businesses like ADT Official Sales Center and Connect Hearing complement my visit to Wendy's?
After dining at Wendy's, you can visit ADT for home security needs or Connect Hearing for hearing aid services, both close by for convenience.
What transportation options near Wendy's can help me get there?
Nearby gas stations like Amoco and FasMart can help refuel your vehicle, and local businesses like AAA Rockford offer roadside assistance if needed.