Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,260 reviews
5 stars
496
4 stars
298
3 stars
207
2 stars
93
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and unhelpful staff, with several noting a lack of basic customer service etiquette.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, stale, and incorrect orders.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others noted inconsistent experiences.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, leading to customer dissatisfaction.
- JMJessica Maples2 days ago1.0If I could give this place lower than 1 I would!! A friend of mine came through, like she does a few times a month, and asked for the $5 meal, again like she always does. Well, as she pulled away she looked in the bag and there was only a sandwich in the bag so of course like any of us would, she went back around. She was treated with such disrespect stating "we don't have that deal" the kid was very rude about it... THEN the MANAGER came on the speaker and was just as rude if not ruder stating "we don't have that meal, that's McDonald's" you could hear everyone laughing at her in the background. Completely inappropriate!!
- CHChad &Tiffany Hoskinson3 days ago5.0Tonight was the best meal we have had from this location. Nice job team! I tried to call you let you know but I'm sure it's prime time and you're too busy to answer. Thanks for making our dinner tonight.
- RBRobert BurrightDec 12, 20251.0I normally don’t leave a review , but I went there to try Wendy’s. I have not been here for a while. This place went downhill the young gentleman that was working today about 1230 was rude. The french fries was disgusting. I used to come here all the time A couple years ago I lived closer and now I live a little ways from this place, but I thought I would try it. I would never go back. There was a lady that used to work the front desk. Her name was Cindy and she was very pleasant. Like I said I don’t know what happened to this place. It really went downhill. The food was disgusting. I would never come back to this one.
- JTJames ThomasNov 8, 20254.0Quick service, friendly staff, many menu options
- CKCody KetronNov 2, 20251.0Lazy ppl and can't make a sandwich to save their lives.Go to any other locations but this one
Frequently Asked Questions About Wendy's
Is Riverside-Rockford Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the daily operating hours for the Wendy's at 5965 E Riverside, Rockford?
This Wendy's location is open daily from 7:30 AM to midnight, including drive-thru hours.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options including combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on E Riverside?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at this Wendy's?
Yes, this location offers a drive-thru open daily from 7:30 AM to midnight.
Can I order food online or through an app for pickup or delivery from this Wendy's?
Yes, you can order via the Wendy's app or online at order.wendys.com for pickup or delivery where available.
How can I contact Wendy's at 5965 E Riverside for feedback or questions?
You can call (815) 636-9612 directly or reach the Customer Care team via their website or at 888-624-8140.
Are Wendy's gift cards available at this Rockford location?
Yes, gift cards are available in-restaurant and online through the Wendy's gift card portal.
Are there any nearby places I can visit along with Wendy's at 5965 E Riverside?
Near Wendy's, you can find Walgreens for pharmacy needs, AAA Rockford for travel services, and Rosati's Pizza for additional food options.
How can nearby businesses like ADT Official Sales Center and Connect Hearing complement my visit to Wendy's?
After dining at Wendy's, you can visit ADT for home security needs or Connect Hearing for hearing aid services, both close by for convenience.
What transportation options near Wendy's can help me get there?
Nearby gas stations like Amoco and FasMart can help refuel your vehicle, and local businesses like AAA Rockford offer roadside assistance if needed.