Subway

Reviews

• MC

  Mercedes Cherelle

  Nov 7, 2025
  1.0
  Today was my first time visiting the subway on Springfield because I recently moved to the West end of Rockford. I am typically a Jimmy John type of person but because I like to patronize the businesses in the community I decided to go in after receiving a coupon in the mail 2 footlongs for $13.99 when I got into the store I left the owner know that I would be using the coupon she took my order I noticed that the produce was not fresh so I asked her did she have any other produce in the bag that she can make my sandwich with? It appeared to have mold on the spinach. Her reasoning for the mold was because that is how package veggies come. But that wasn't the reason why I gave them a one star. I gave them a one star because when it came time for my daughter to place her order. Who by the way is a minor when I stepped in to help my daughter pick the type of bread that she wanted. The owner informed me that she was talking to my child and not me and I had to let her know that she is a minor who does not patronize Subway that often and she was unaware of the type of bread that they had within the store so I was just helping her out. Only then did she soften her tone and decide to help but she was rude from the time that we went came in until the time that we left and again the food as far as the produce was not fresh at all
• MG

  Michelle Glass

  Aug 13, 2025
  1.0
  Someone used my account and placed an order at the store I called and they said they couldn’t help me that I could Google customer service tried doing that and there is no phone number so there’s no way I can get back my money that somebody scammed me on. I don’t even live in the state and I’m very disappointed with this store in particular, but in subway in general.
• HM

  Hunter Minnick

  Jul 9, 2025
  1.0
  The gentleman named Jason is extremely rude. This is not the first time that I've experienced this gentleman being rude to me or my fiance while inside of the store. But I am taking to Google review because this time is very awful. I simply asked for a 6-in chicken teriyaki sandwich on white with pepper jack cheese. Now it is custom to ask if we want it toasted or not. He did not ask me and as I cannot see over the counter he started making my sandwich and I said I don't want it toasted. He had immediately said sir let's have a good day and got super defensive and angry and started talking crap to me as a customer. This gentleman swore at me called me a crybaby and was extremely extremely unprofessional. I have a receipt for the time that I was in the store and would like to be contacted by a manager because just now I was told there is no manager and will not be a manager in anytime soon. But I also have several videos that I took of this gentleman and told him I was taking a video and he told me to never come back again and I told him when I show the Manager and tik tok how this gentleman acts while behind that counter. I am very sure that they are going to fire this gentleman because he does feel privileged enough to treat people. However he wants and to tell them to not come back after he does so. I asked the other lady working to make my sandwich because I felt uncomfortable with him touching my food at that point. The entire time the gentleman is in the back swearing and talking extremely vile.
• GA

  Gildardo Alvarez

  Jun 17, 2025
  5.0
  I loved it, every high schooler comes here during lunch their kind and fast and food is always great 10/10, except for the time a homeless man licked my neck outside, other than that great

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