Pizza Hut

3.5
492 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 3748 N. Main St. in Rockford, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupNot available

Location

Pizza Hut
3748 N. Main St., Rockford, IL
61103, United States

Hours

Reviews

3.5
492 reviews
5 stars
222
4 stars
75
3 stars
33
2 stars
44
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Delays

Numerous customers reported long wait times for their orders, often exceeding the estimated times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong toppings and missing items.

Food Quality

Customers frequently mentioned subpar food quality, including burnt, cold, or improperly cooked items.

Staffing Issues

Several reviews pointed out a lack of staff, leading to poor service and long wait times.

Customer Service

Feedback indicated that customer service was often unhelpful or rude, with many customers expressing frustration over their experiences.
  • MF
    Michayla Farve
    Nov 2, 2025
    1.0
    OKAY SO, tonight we ordered delivery online (which DOES NOT allow you to make multiple payments even if that’s what we did, which we did NOT.) But, if you don’t wanna get robbed and have people who CARE about customer service, don’t order from here. We paid for our order just to be told we still owed 11$ when they got here. We ordered 2 bundles, and redeemed a free pizza. Total: 40.83. Yet instead of fixing THEIR MISTAKE, they decided to have their delivery driver take our food that we paid for back instead. We tipped the delivery driver, and I will be calling corporate in the morning, because this location is NOTHING BUT PROBLEMS. Attached is my order. Also I added it up in case Pizza Hut still wants to think we owed money on that. What a joke!!
  • JJ
    Jennifer Jessie
    Oct 26, 2025
    1.0
    Ordered my food they said 15 minutes got there Took 9 mins for anyone to even come the d/t window Then took an additional 10 minutes to get my food. This is what I got and I have hot sauce or grease all over my seat now because the box is soaked in it.. first and last time coming to this location
  • LV
    LiLi Valdez
    Oct 24, 2025
    1.0
    I waited oven an hour for a pizza that was burnt ! I will not be ordering for them again ! I knew I should have never tipped the driver like I normally DONT !
  • EO
    Edgar Osorio
    Oct 22, 2025
    1.0
    I placed my order for pickup at 5:52pm. I got to the store at 6pm then I paid for my order and the girl told me that my order wasn't ready yet. I drove to the front fo the store and went inside to wait for my food. 50 minutes later I asked what was taking so long for my food and thats when I found out the only one person working in the back messed up one of my pizzas and didn't bother to tell me about it. All they did was offer a 2 liter soda and an empty apology. What I joke of store. Not buying there anymore for sure.
  • JO
    Jenny Osorio
    Oct 22, 2025
    1.0
    My husband had to wait just under an hour when the website it would take 15 minutes. No one told him what was happening until he asked after waiting over 45 minutes, and they said they had to remake one pizza. The other pizza was left to sit while another was made. I tasted like leftovers. He was offered a free pop and an apology. Will not be returning.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Rockford, IL?

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