CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Rockford is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally praised the food as delicious, particularly the soups and sandwiches, but there were complaints about inconsistencies and freshness.
Service Issues
Many reviews highlighted poor service experiences, including long wait times, incorrect orders, and rude staff.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, particularly in the bathrooms and dining areas.
Pricing Concerns
Several customers felt that the prices were too high for the quality and portion sizes of the food.
Customer Experience
While some customers had positive experiences with friendly staff, many others reported dissatisfaction with service and order accuracy.
JW
JimMyra Wright
5 days ago
5.0
Yummy steel cut oats!
LW
Lucy Ware
Dec 23, 2025
5.0
Wow. What delicious food. This compares to any other restaurant or café that is 10x as expensive. Very delicious food. Highly recommend . Try out the mac and cheese. Best in the world.
CH
cameron hill
Dec 14, 2025
5.0
Incredibly kind and friendly staff, not to mention delicious food! There was a small error with our order and the manager went above and beyond to make it right. The service here is exceptional. We will be back, that's for sure!
AP
Abdiel Perez
Dec 12, 2025
3.0
I like panera but every time when I go to a different panera the food is not the same they have a lot inconsistencies sometimes something with avocado they forgot to add it other times forgot the chips or apple or different bread for an specific sandwich etc...I love the food
AG
Ask me my name G
Dec 1, 2025
1.0
Sadly, I went through some of the reviews and not a single one had a reply back from a representative of Panera Bread. I NOT YELLING BUT BELOW WAS MY BAD EXPERIENCE. I HOPE IT HELPS OTHERS DECIDE ON A PLACE TO EAT.
After my mom and I came to Rockford Illinois Panera Bread restaurant we were charged two different prices for two cinnamon rolls and they messed up our orders as well. I called corporate office to two them. They were kind enough to give me a $40.00 egift card which covered our cost. Today, December 1, 2025 I came to Rockford to shop so I stopped at Panera to grab some food. I tried locating the egift card searching panera, panera bread, cashstar and nothing came up. Gpt gave me two phone numbers to call but they rang until it hung up on me. Gpt then gave me an email address I composed all the details and sent it. I received it back telling me it didn't go through. Right after I was given the $40.00 egift card I found It. However, can't locate it for my lunch today. Couldn't get through by two different numbers or email. I'm not sure what to think. I guess I'll skip eating and continue my Christmas shopping. NOT YELLING I JUST HOPE THIS HELPS OTHERS.