McDonald's

3.1
1612 reviews
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Business Details

3710 Auburn St, Rockford, IL
61101, United States
(815) 965-5700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3710 Auburn St, Rockford, IL
61101, United States

Hours

Reviews

3.1
1,612 reviews
5 stars
458
4 stars
246
3 stars
328
2 stars
181
1 star
399

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and overall poor order fulfillment.

Customer Service

Numerous complaints were made about rude staff and unprofessional behavior, particularly during late-night shifts.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and bathrooms.

Food Quality

While some customers enjoyed the food, others reported receiving cold or poorly prepared items.
  • KH
    Klo Htoo
    Aug 4, 2025
    1.0
    did not get my food i want my moneys worth of time back
  • DH
    David Hernandez
    Aug 4, 2025
    1.0
    never got my food
  • DY
    DEMIR YAYLACI
    Aug 4, 2025
    1.0
    so bad waited over a hour and they keep getting me and my freinds order wrong and my freinds never got there food and everyone here is slow
  • EF
    Elizabeth Flores
    Aug 1, 2025
    1.0
    I don’t recommend no one to go there. Their service is really bad . Every time I go there they always they don’t make my order right. Im always missing food or they give me something else. And if you tell them there answer is “oh sorry” and they ask for your receive and if you don’t have it cause they don’t give it to you. They can’t really anything. Today, August 1 I went to get some oatmeal some apple slicers pancakes and some Mc griddles, you didn’t give me everything. I called and they said that I needed to take a receipt if I didn’t have a receipt with me they weren’t able to give me anything back.. even that I was waiting for about twenty minutes to twenty five minutes for my order due to that they were really behind and they always come up with something. There is short of people or we don’t have that item anymore.
  • TT
    Tina Threbits
    Jul 28, 2025
    1.0
    I'm convinced that everyone works at this location is slow. Every single time I go to this specific location the mess up my order everytime. I waited over 15 mins just to get my oder wrong.... AGAIN.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, it offers delivery services including same-day and no-contact delivery.