Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,019 reviews
5 stars
366
4 stars
207
3 stars
162
2 stars
95
1 star
189
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and rude staff, particularly in the drive-thru and at the counter.
Food Quality
Several reviews mentioned cold, stale, or improperly prepared food, including issues with freshness and incorrect items.
Management
Feedback highlighted inconsistent management quality, with some praising effective managers while others criticized poor customer service and employee behavior.
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions, including mold and insects.
Positive Experiences
Despite the negative feedback, there were several positive comments about friendly staff and quick service during busy times.
- SDSheryl Dane4 days ago5.0Food was all great. Fries not and hot
- ELEmmaline LiuOct 28, 20255.0The manager was very nice and they work efficiently. My fries took longer than expected but he let me know the situation right away. I don’t mind the wait especially since they have the monopoly promotion going on and is crazy busy. I’m glad to see a manager who is great at communication
- TGTerry GriffethOct 26, 20255.0It was drive threw. Slow service
- JMJacob MasonAug 29, 20251.0Don't waste your time here, I was waiting for my curbside order for 30 min, the other guy who was waiting before me left. They don't care about making your order
- TMTaz MohrAug 24, 20251.0Check your drinks! When my food gor delivered in a sealed bag, my orange juice had a fruit fly floating at the top, that is absolutely disgusting and really makes you wonder what else is hiding there
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 314 N Mulford Rd, Rockford, IL?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does McDonald's offer drive-thru service at this location?
Yes, the drive-thru is open daily from 6:00 AM to 11:00 PM.
What delivery options are available at this McDonald's?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery.
What are the delivery hours for McDonald's on Mulford Rd?
Delivery service is available daily from 5:00 AM to 10:30 PM.
How can I order McDonald's food online?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available for iOS and Android devices.
What payment methods does McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What is the address and contact number for this McDonald's?
The restaurant is located at 314 N Mulford Rd, Rockford, IL 61107. Phone number: +1 815-398-7117.
Are there any automotive services nearby McDonald's for customers who need vehicle maintenance?
Yes, nearby automotive services include LubePros, Grease Monkey, Phillips Automotive Inc, and BP gas stations which offer fuel and automotive parts.
Are there restaurants close to McDonald's if I want to explore other dining options?
Nearby dining options include Sticky Rice Bites (Asian cuisine and bubble tea), Chinmi Asian Cuisine, La Pasadita Mexican Restaurant, and Giordanos (Italian pizza).
Can customers visit other local services around McDonald's like banking or shopping?
Yes, customers can visit BMO Harris Bank ATM, Chase bank, shopping centers like Mulford Village, and specialty stores such as J.Kamin Jewelers and Norma's Jewelry nearby.