McDonald's

3.3
1840 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4403 Harrison Avenue, Rockford, IL
61108, United States

Hours

Reviews

3.3
1,840 reviews
5 stars
588
4 stars
328
3 stars
332
2 stars
178
1 star
414

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, particularly during late-night hours.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.

Staff Attitude

Feedback indicated that staff behavior varied, with some customers experiencing rudeness and poor customer service, while others noted friendly interactions.

Management Issues

Several reviews pointed to poor management practices, including understaffing and inadequate training, contributing to the overall negative experience.
  • DN
    Deja Nyree
    Dec 12, 2025
    1.0
    Every time I come past 12 they can’t take my order because they are in “maintenance mode” or they simply won’t answer at the drive thru
  • SO
    Stephanie Opsahl
    Dec 7, 2025
    3.0
    Order 906, can't ever get a complete order from this location. Missing two sandwiches
  • DD
    Devyn
    Dec 2, 2025
    1.0
    I came here and placed my order exactly at 3:48am through the mobile app, and I was told that they weren't accepting any orders due to them changing over, even when I just saw a car pull up and order food. I pull up behind them and waited to place mine through the app. As they were currently making and preparing the other car's food, I was told they can't make mine. I used the last dollar in my bank to eat, knowing they cant issue refunds and last time this happened, I never got a refund, if I didn't calI corporate that time. I tried to call the location and still cant get a refund or even do it through the app like I was told over the phone, when thats not an option, so who knows if I'll even get a refund. I could've canceled the order and got my refund faster but the order is marked as complete, ready for pick up. I work a 10 hour shift, and this is the only place that is open by the time I get off work. I basically won't be able to eat in 1 to 7 business days as thats how long the refund takes, the app says. That is ridiculous and a poor excuse on why you couldn't make my food, I felt like I was treated poorly. I already have millions of other problems going here, like waiting 40 minutes in the drive thru, my order never being right, and always paying 20 to 15$ when my orders never get done right, the fries are a day old and they rewarm them like I won't notice and many other issues. And not once, have I complained. It doesnt matter either way as I read through nothing but 1 star reviews, this is an occurring problem not because I came 12 minutes before changing to breakfast but because its a mobile order and they have many excuses like this one throughout 4 to 6 am apparently, another one is the system being down as well. I still haven't gotten my in book item for a cheeseburger and two apple pies, when I placed a 2 cheeseburger plain meal and ONLY GOT ONE burger, with cold fries. I work over at the tax business that's next over, Ive gone here all my life with my mother and dad, this location use to give my dog nuggets. Frankly, I am tired and I'm done going here. McDonald's needs to shut their app down.
  • MA
    Mauricio Alarcon
    Nov 5, 2025
    1.0
    Waited in the drive thru for 10 minutes only to get skipped 3 times, then walk inside to order my meal deals and they didnt even ring up the order correctly and came out far more expensive than what it was suppose to be. Talk to the person at the counter and she wanted to charge me for the chicken nuggets like I was trying to get them for free. Wasted my time with this location. Don't recommend this location.
  • AT
    alexander thompson
    Oct 23, 2025
    1.0
    Drive through took 19 minutes to get through. Food was trash as always, the only reason I came is I expected it to be fast. It wasn't. I won't be back.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on Harrison Avenue in Rockford, IL?

McDonald's on Harrison Avenue in Rockford, IL is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 4403 Harrison Avenue has a drive-thru open 24/7.