Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, particularly during late-night hours.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.
Staff Attitude
Feedback indicated that staff behavior varied, with some customers experiencing rudeness and poor customer service, while others noted friendly interactions.
Management Issues
Several reviews pointed to poor management practices, including understaffing and inadequate training, contributing to the overall negative experience.
DN
Deja Nyree
Dec 12, 2025
1.0
Every time I come past 12 they can’t take my order because they are in “maintenance mode” or they simply won’t answer at the drive thru
SO
Stephanie Opsahl
Dec 7, 2025
3.0
Order 906, can't ever get a complete order from this location. Missing two sandwiches
DD
Devyn
Dec 2, 2025
1.0
I came here and placed my order exactly at 3:48am through the mobile app, and I was told that they weren't accepting any orders due to them changing over, even when I just saw a car pull up and order food. I pull up behind them and waited to place mine through the app. As they were currently making and preparing the other car's food, I was told they can't make mine. I used the last dollar in my bank to eat, knowing they cant issue refunds and last time this happened, I never got a refund, if I didn't calI corporate that time. I tried to call the location and still cant get a refund or even do it through the app like I was told over the phone, when thats not an option, so who knows if I'll even get a refund. I could've canceled the order and got my refund faster but the order is marked as complete, ready for pick up.
I work a 10 hour shift, and this is the only place that is open by the time I get off work. I basically won't be able to eat in 1 to 7 business days as thats how long the refund takes, the app says. That is ridiculous and a poor excuse on why you couldn't make my food, I felt like I was treated poorly.
I already have millions of other problems going here, like waiting 40 minutes in the drive thru, my order never being right, and always paying 20 to 15$ when my orders never get done right, the fries are a day old and they rewarm them like I won't notice and many other issues. And not once, have I complained. It doesnt matter either way as I read through nothing but 1 star reviews, this is an occurring problem not because I came 12 minutes before changing to breakfast but because its a mobile order and they have many excuses like this one throughout 4 to 6 am apparently, another one is the system being down as well.
I still haven't gotten my in book item for a cheeseburger and two apple pies, when I placed a 2 cheeseburger plain meal and ONLY GOT ONE burger, with cold fries. I work over at the tax business that's next over, Ive gone here all my life with my mother and dad, this location use to give my dog nuggets. Frankly, I am tired and I'm done going here. McDonald's needs to shut their app down.
MA
Mauricio Alarcon
Nov 5, 2025
1.0
Waited in the drive thru for 10 minutes only to get skipped 3 times, then walk inside to order my meal deals and they didnt even ring up the order correctly and came out far more expensive than what it was suppose to be. Talk to the person at the counter and she wanted to charge me for the chicken nuggets like I was trying to get them for free. Wasted my time with this location. Don't recommend this location.
AT
alexander thompson
Oct 23, 2025
1.0
Drive through took 19 minutes to get through. Food was trash as always, the only reason I came is I expected it to be fast. It wasn't. I won't be back.
What are the operating hours of McDonald's on Harrison Avenue in Rockford, IL?
McDonald's on Harrison Avenue in Rockford, IL is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 4403 Harrison Avenue has a drive-thru open 24/7.
Can I order McDonald's delivery from this location and what are the delivery hours?
Yes, delivery is available 24/7 at this McDonald's location with options including same-day and no-contact delivery.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there any mobile apps to order from McDonald's at this location?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
Where exactly is this McDonald's located?
Located at 4403 Harrison Avenue, Rockford, IL 61108, USA.
What services are available at this McDonald's?
This location offers Drive-Thru, McDelivery, Mobile Ordering, Mobile Offers, Gift Cards, and WiFi.
What nearby dining options are available close to McDonald's on Harrison Avenue?
Nearby restaurants include Dough Bros for pizza and pasta, New Italia for pizza and chicken, and Spider Sushi Bar for Japanese cuisine.
Are there any bars near this McDonald's where I can visit after dining?
Yes, Gene's Irish Pub and Screw City Tavern are nearby bars where you can relax after your meal.
What nearby services can help me with banking or financial needs near McDonald's?
Close by you can find Chase bank with ATM services, Refund Express Inc for accounting, Western Union for money transfers, and LibertyX Bitcoin ATM for cryptocurrency exchange.