Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,229 reviews
5 stars
363
4 stars
222
3 stars
228
2 stars
107
1 star
309
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty interiors and food handling issues.
Staff Attitude
Many customers noted unprofessional behavior from staff, including rudeness and lack of urgency.
Food Quality
Several reviews mentioned that the food was often cold, stale, or incorrectly prepared.
Management Issues
Customers expressed concerns about poor management and staffing, leading to disorganization and inefficiency.
- DSDavid SmalleyJan 5, 20261.0The worst McDonald’s in Rockford. Two cars ahead of me in drive thru. Sat there for 10 minutes before the line started to move. Another 5 minutes before I placed my order. Another 5 minutes to pay. Finally get my order after another 5 minutes and as usual it was wrong. Was told to pull up to next window to wait. After 5 minutes, I went inside to see what was taking so long. They handed me a sack with the wrong item. By now my other food is cold, but they did nothing to correct it even after I pointed out how long it had been since they made the order. And for this they expect $20 per hour?!? This is now the norm for these franchised McDonald’s. Unprofessional behavior throughout the workforce. Wearing pajamas and joking around while people waited for their food. One of the workers had his pants down below his butt so his underwear was hanging out. Gross. The Bucciferro family needs to get their restaurants under control!
- CMCheryce MercaitisJan 1, 20261.0Pure incompetence at this location !!!
- EMEmily MooreJan 1, 20261.0Terrible service, I had an online order and they did not have part of my order and would not refund it, the guy at the window was incredibly rude and shut the door on my face They wound not refund me MY MONEY for the food they didn’t have. The customer service at this McDonald is terrible, every one is super rude and the manager needs to figure it out and run the restaurant better. I will not be returning
- YLYesie LutherDec 25, 20251.0The service was horrible it looked like everyone that was working on 12-25-25 around 1 pm is too high to even understand simple order. They forgot 3 drinks and 3 fries they aren’t working on DoorDash orders and we had to wait around 10 minutes for a bacon qp meal a Big Mac meal and a 5 dollar meal , took them forever to even acknowledge me when I was sitting at the counter waiting for someone to bring me my drinks and fries this is very unprofessional me and my family have been waiting here for 35 mins something needs to be done . Either hire new workers or train them to be better workers.
- ACAdrian CosgroveDec 18, 20253.0It's pretty mid. The service is usually slow but they generally get my order right.
Frequently Asked Questions About McDonald's
What are the hours of operation for dine-in at McDonald's on Charles St, Rockford?
McDonald's on 2622 Charles St, Rockford is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-through service?
Yes, the drive-through at McDonald's is open daily from 5:00 AM to 11:00 PM.
Can I place an order for delivery from this McDonald's?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
What are the available payment options at McDonald's on Charles St?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup service at this location?
Yes, curbside pickup is available at McDonald's on Charles St.
How can I order McDonald's food using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via provided quick links.
Is WiFi available at McDonald's on Charles St?
Yes, McDonald's offers WiFi for customers at this location.
Which nearby places can I visit before or after dining at McDonald's on Charles St?
You can visit Rockford Plaza Shopping Center for shopping or Schnucks-Rockford Plaza grocery store nearby for additional groceries.
If I need to fill gas or get automotive services near McDonald's, where can I go?
BP gas station and dealerships such as Plaza Auto Clinic, DentSmith Inc, and Clendening Auto Body are close to McDonald's on Charles St for your automotive needs.
Where can I find health and beauty services near McDonald's on Charles St?
Nearby options include Rockford Dental Group for dental care, Adech Nails Salon, Hair Salon and Nails, Marianna’s Hairstyling, and The Parlour for beauty services.