Brand Certified
McDonald's
3.1(1179 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2622 Charles St, Rockford, IL
61108, United States
Certified by McDonald's • Mar 01, 2026
(815) 397-2772
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.1
1,179 reviews
5 stars
343
4 stars
209
3 stars
214
2 stars
106
1 star
307
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and rude staff interactions.
Food Quality
Many reviews mentioned cold or incorrect food orders, with some customers expressing dissatisfaction with the overall quality.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and unprofessional employee attire.
Management Issues
Numerous reviews highlighted poor management practices, including lack of staff training and inadequate response to customer complaints.
- AAaventman252 days ago1.0Made my order wrong, and wouldn't fix it.
- KMKZ_3 Midwest8155 days ago1.0Slow and incompetent
- MCMelissa ChampionFeb 15, 20261.0I don’t think I’ve ever had a good experience at this location. Go through the drive-through and no one is ever there, half the time they act like they’re annoyed that you’re wanting food. It’s probably for the best. The cost of McDonald’s is outrageous.
- GKGrace KennedyFeb 3, 20265.0Look we all know that each location is different. I always have a good experience here. Staff is nice and on top of things.
- SCSue CipriaFeb 3, 20264.0It Mc'D but it's nice new and clean .
Frequently Asked Questions About McDonald's
What are the hours of operation for dine-in at McDonald's on Charles St, Rockford?
McDonald's on 2622 Charles St, Rockford is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-through service?
Yes, the drive-through at McDonald's is open daily from 5:00 AM to 11:00 PM.
Can I place an order for delivery from this McDonald's?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
What are the available payment options at McDonald's on Charles St?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup service at this location?
Yes, curbside pickup is available at McDonald's on Charles St.
How can I order McDonald's food using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via provided quick links.
Is WiFi available at McDonald's on Charles St?
Yes, McDonald's offers WiFi for customers at this location.
Which nearby places can I visit before or after dining at McDonald's on Charles St?
You can visit Rockford Plaza Shopping Center for shopping or Schnucks-Rockford Plaza grocery store nearby for additional groceries.
If I need to fill gas or get automotive services near McDonald's, where can I go?
BP gas station and dealerships such as Plaza Auto Clinic, DentSmith Inc, and Clendening Auto Body are close to McDonald's on Charles St for your automotive needs.
Where can I find health and beauty services near McDonald's on Charles St?
Nearby options include Rockford Dental Group for dental care, Adech Nails Salon, Hair Salon and Nails, Marianna’s Hairstyling, and The Parlour for beauty services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website