Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,222 reviews
5 stars
363
4 stars
222
3 stars
226
2 stars
107
1 star
304
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 20-30 minutes for orders, particularly in the drive-thru.
Customer Service
Many reviews highlighted rude and unprofessional behavior from staff, with several customers experiencing disrespectful interactions.
Order Accuracy
Numerous complaints were made about incorrect orders, missing items, and poor food quality, including cold and stale food.
Cleanliness
The restaurant was frequently described as messy and unclean, with reports of unsanitary conditions.
Staffing Issues
Customers noted that the location appeared to be understaffed, leading to poor service and long wait times.
- SMSheri M1 day ago2.0Skip this McDonald's. They are unorganized and it takes forever to get your food. Employees vape in back
- IAIsaac AlvaradoNov 11, 20251.0I went to go order something and they said that I had to cancel my order because theyre only taking doordash?? But then when I ordered it from a different McDonald's that closes at the same time 😑. Never ordering here again.
- LMLisa MasonNov 8, 20251.0Literally need to fire whoever was in your store working tonight. They're getting paid to do absolutely nothing and hang up when I called to ask what the situation was and who the store manager was to contact. Not even answering the drive thru and multiple cars were lined up while he just stood inside the store. You are losing business hardcore.
- SSShaun SandersNov 8, 20251.0I called tonight at 750 while there were employees in the store asking are they not taking any more orders the guy answers says he's the only one there then hangs up when we ask who the manager is and refuses to answer when we call back
- FPFaith PattonNov 5, 20251.0I placed a mobile order at 9:30 and showed up at 9:50 to be told in the drive-through that they were closed. Not to mention they were extremely rude. Will not be returning.
Frequently Asked Questions About McDonald's
What are the hours of operation for dine-in at McDonald's on Charles St, Rockford?
McDonald's on 2622 Charles St, Rockford is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-through service?
Yes, the drive-through at McDonald's is open daily from 5:00 AM to 11:00 PM.
Can I place an order for delivery from this McDonald's?
Yes, delivery is available daily from 5:00 AM to 10:30 PM.
What are the available payment options at McDonald's on Charles St?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup service at this location?
Yes, curbside pickup is available at McDonald's on Charles St.
How can I order McDonald's food using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via provided quick links.
Is WiFi available at McDonald's on Charles St?
Yes, McDonald's offers WiFi for customers at this location.
Which nearby places can I visit before or after dining at McDonald's on Charles St?
You can visit Rockford Plaza Shopping Center for shopping or Schnucks-Rockford Plaza grocery store nearby for additional groceries.
If I need to fill gas or get automotive services near McDonald's, where can I go?
BP gas station and dealerships such as Plaza Auto Clinic, DentSmith Inc, and Clendening Auto Body are close to McDonald's on Charles St for your automotive needs.
Where can I find health and beauty services near McDonald's on Charles St?
Nearby options include Rockford Dental Group for dental care, Adech Nails Salon, Hair Salon and Nails, Marianna’s Hairstyling, and The Parlour for beauty services.