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Jimmy John's

3.8
(160 reviews)

Business Details

3041 N Perryville Rd, Rockford, IL
61107, United States
(815) 316-8282

About

Sandwich Restaurant

Location

Jimmy John's
3041 N Perryville Rd, Rockford, IL
61107, United States

Hours

Reviews

3.8
160 reviews
5 stars
78
4 stars
30
3 stars
17
2 stars
9
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and dismissive.

Speed of Service

Many customers reported slow service, especially during busy times, contradicting the brand's promise of 'freaky fast' delivery.

Order Accuracy

Several reviews highlighted issues with incorrect orders, including missing ingredients and wrong items.

Food Quality

While many customers enjoyed the sandwiches and found them fresh, there were complaints about inconsistencies in food preparation.
  • MS
    Maddie Sweeney
    Feb 14, 2026
    1.0
    I had a really disappointing experience. There was a hair in my milkshake, which was honestly pretty gross and unacceptable. When I brought it to the manager’s attention, they were incredibly rude and dismissive instead of trying to fix the situation. The staff also had poor attitudes and were not friendly or helpful at all. Overall, the customer service was very unprofessional, and I definitely expected much better.
  • AG
    Argo Giargo
    Dec 18, 2025
    1.0
    I get second hand embarrassment from the ppl that work here 😬
  • SS
    Sknee
    Sep 9, 2025
    1.0
    They forgot the main ingredient in my turkey sandwich - the turkey 🤦‍♀️
  • HM
    Hannah Marshall
    Apr 30, 2022
    1.0
    I ordered my food at 3:20 did not get me food until 5 pm with a missing cookie . When I called and wanted a refund they kept denying me saying it will only be ten more minutes or they were not allowed to give me refund. The manager on shift lily told me no to a refund because the driver was the best one and she’d rather trust him than an upset customer . Never ordering here again
  • DE
    David Etnyre
    Oct 20, 2021
    5.0
    Friendly staff, good food, reasonable prices.

Brand Certified Facts from Jimmy John's

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