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Jimmy John's

3.8
(234 reviews)

Business Details

6230 Mulford Village Dr, Rockford, IL
61107, United States
(815) 316-2992

About

Sandwich Restaurant

Location

Jimmy John's
6230 Mulford Village Dr, Rockford, IL
61107, United States

Hours

Reviews

3.8
234 reviews
5 stars
121
4 stars
37
3 stars
23
2 stars
14
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, dismissive, or unhelpful during their visits.

Food Quality

While some customers enjoyed the sandwiches, others expressed disappointment with the quality, including issues with incorrect orders and freshness.

Delivery Issues

Numerous reviews highlighted significant delays and problems with delivery orders, leading to frustration among customers.

Cleanliness

Several customers noted cleanliness issues in the restaurant, affecting their overall experience.

Staff Attitude

There were mixed reviews about staff friendliness, with some customers praising individual employees while others criticized the overall attitude of the team.
  • MS
    Maddie Sweeney
    Feb 14, 2026
    1.0
    I had a really disappointing experience. There was a hair in my milkshake, which was honestly pretty gross and unacceptable. When I brought it to the manager’s attention, they were incredibly rude and dismissive instead of trying to fix the situation. The staff also had poor attitudes and were not friendly or helpful at all. Overall, the customer service was very unprofessional, and I definitely expected much better.
  • C0
    CMDR 0m3g488
    Jan 8, 2026
    4.0
    It's Jimmie John's. It's a decent sandwich for the money. Nothing special but not bad by any means. Server was friendly enough. Can't complain. Would go back.
  • JC
    Jay Clemons
    Dec 12, 2025
    5.0
    Big shout out to Megan for her good customer service I was unsure told her what I wanted and suggested the chicken bacon ranch with kickin ranch it was perfect cause I like spicy food
  • 55
    5TreeForest
    Nov 20, 2025
    1.0
    From Freaky Fast to Faintly Fresh: A reliable franchise founded on a simple promise of expedience for your convenience lost to history. Now you are given a random assortment of poor imitations that are simply making a mockery of cherished classics after a delivery time that exceeds the total time it takes to go to the grocery store and make something superior yourself.
  • JH
    Joshua Potts (HaphDamned)
    Sep 23, 2025
    3.0
    Tried the new toasted Italian sub, its ok. Much of the cheese was stuck to the paper, was a mess. The sandwich itself felt very thin, like it was lacking. This location is very narrow and echoes.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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