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Jimmy John's

3.6
(345 reviews)

Business Details

3416 S Alpine Rd, Rockford, IL
61109, United States
(815) 874-6900

About

Sandwich Restaurant

Location

Jimmy John's
3416 S Alpine Rd, Rockford, IL
61109, United States

Hours

Reviews

3.6
345 reviews
5 stars
154
4 stars
64
3 stars
40
2 stars
22
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of dismissive behavior from management.

Delivery Issues

Numerous reviews highlighted slow delivery times, with many customers waiting over an hour for their orders.

Order Accuracy

A significant number of customers experienced incorrect orders, missing items, or poorly made sandwiches.

Food Quality

While some customers praised the taste and quality of the food, others noted issues with freshness and preparation.

Cleanliness and Professionalism

Several reviews mentioned unclean conditions and unprofessional behavior from staff, impacting the overall dining experience.
  • MS
    Maddie Sweeney
    Feb 14, 2026
    1.0
    I had a really disappointing experience. There was a hair in my milkshake, which was honestly pretty gross and unacceptable. When I brought it to the manager’s attention, they were incredibly rude and dismissive instead of trying to fix the situation. The staff also had poor attitudes and were not friendly or helpful at all. Overall, the customer service was very unprofessional, and I definitely expected much better.
  • RJ
    Robert Schwarz Jr
    Feb 3, 2026
    5.0
    Very friendly staff. Subs so fast you'll freak.
  • JW
    Jokers Wild
    Jan 24, 2026
    2.0
    Guy at the register was complaining about life to his coworker while I stood there and waited a minute. He finally took my order when he was done complaining about life
  • CF
    Christopher Feitzinger
    Nov 2, 2025
    5.0
    Great crew great food
  • MP
    Marie Pascal
    Oct 31, 2025
    1.0
    Freaky Fast doesn't exist anymore. Ordered on the app at 11:29am, currently 12:16pm and it doesn't show that its out for delivery. This is not the first time this location has been a massive disappointment. They have terrible parking, they are not easily accessible to get in and out of and it always feels like you're bothering the staff when you come in to order. I promise anywhere else is a better choice than this. So many more local restaurants that are not chains that are better than this disappointment slow poke hole.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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