Jimmy John's

3.6
340 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3416 S Alpine Rd, Rockford, IL
61109, United States

Hours

Reviews

3.6
340 reviews
5 stars
151
4 stars
63
3 stars
40
2 stars
21
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for both drive-thru and delivery, often exceeding the expected 'Freaky Fast' service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and failure to follow customization requests.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, including reports of rudeness and unprofessional behavior.

Food Quality

While many customers praised the taste and quality of the sandwiches, there were complaints about stale bread and incorrect sandwich preparations.
  • CF
    Christopher Feitzinger
    Nov 2, 2025
    5.0
    Great crew great food
  • MP
    Marie Pascal
    Oct 31, 2025
    1.0
    Freaky Fast doesn't exist anymore. Ordered on the app at 11:29am, currently 12:16pm and it doesn't show that its out for delivery. This is not the first time this location has been a massive disappointment. They have terrible parking, they are not easily accessible to get in and out of and it always feels like you're bothering the staff when you come in to order. I promise anywhere else is a better choice than this. So many more local restaurants that are not chains that are better than this disappointment slow poke hole.
  • MH
    Marc Hughes
    Oct 12, 2025
    1.0
    I can't understand how you forget chips. Its a sandwich and chips. Literally 2 things. The sad part is is that they weren't even busy. I was the only car. So how you mess up that simple of an order is insane.
  • CM
    Chad Mikkelson
    Sep 23, 2025
    1.0
    Placed an order online at 2:03pm and it says it was out for delivery at 2:18pm. It's now 3:00 and I still don't have my food. I thought this place was supposed to be Freaky Fast! This isn't even the first time this has happened, and every time I call they just tell me they are short drivers and I should be getting my food soon. Inexcusable!
  • CF
    Chad Fosse
    Sep 12, 2025
    1.0
    Showed up at 820 (supposed to close at 9) and wouldn’t serve me.