Jimmy John's

3.6
194 reviews

About

Sandwich Restaurant

Location

Jimmy John's
308 E State St, Rockford, IL
61104, United States

Hours

Reviews

3.6
194 reviews
5 stars
85
4 stars
34
3 stars
19
2 stars
15
1 star
41

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding the promised 'freaky fast' service.

Customer Service

Several reviews highlighted poor customer service, including rudeness from staff and unhelpful responses to complaints.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders and subpar ingredients.

Atmosphere

The dining environment received mixed reviews, with some noting a friendly atmosphere while others mentioned a lack of cleanliness and poor service.
  • RR
    Ron Reeves
    Dec 4, 2025
    1.0
    5 sandwiches and 5 chips took an hour and half for delivery, what happened to freaky fast? I live 15 min away. Also they brought all plain chips ordered bbq and no cheese on two of the sandwiches which we ordered cheese.
  • DG
    Danielle Graves
    Nov 2, 2025
    5.0
    Great food.somewhat nice employees. Atmosphere was good but didn't dine in
  • KG
    Key Gibson
    Sep 28, 2025
    1.0
    This place has the worst customer service. I’ve been going to Jimmy John’s for years! They delivered the wrong drink and began to get rude with me stating that well you selected the drink. Do better! It’s the customers that make your establishment!!
  • SS
    Scorpion Solar
    Sep 20, 2025
    5.0
    I had a pick up order & BRAD was AMAZING! I hope management can congratulate him on his customer service skills. The woman working was rude & impatient with my order, & Brad stepped in as I was trying to navigate a payment for my order. He was very timely & respectful with assisting me! Hopefully you get him on the weekends, I WILL BE RETURNING!
  • AA
    Anna
    Sep 2, 2025
    5.0
    Super friendly environment.