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Jimmy John's

3.6
(198 reviews)
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Business Details

308 E State St, Rockford, IL
61104, United States
(815) 977-5372
https://locations.jimmyjohns.com/il/rockford/sandwiches-3897.html

About

Sandwich Restaurant

Location

Jimmy John's
308 E State St, Rockford, IL
61104, United States

Hours

Reviews

3.6
198 reviews
5 stars
88
4 stars
34
3 stars
19
2 stars
15
1 star
42

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, with some orders taking over an hour and complaints about incorrect orders.

Customer Service

Feedback indicates a significant number of customers faced rude or unhelpful service from staff, particularly from management.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders and poor quality ingredients.

Atmosphere

The dining environment received mixed reviews, with some noting a friendly atmosphere while others mentioned a lack of cleanliness and poor service.
  • TO
    TMJ OUTDOORS
    Feb 15, 2026
    5.0
    Excellent all around.
  • MS
    Maddie Sweeney
    Feb 14, 2026
    1.0
    I had a really disappointing experience. There was a hair in my milkshake, which was honestly pretty gross and unacceptable. When I brought it to the manager’s attention, they were incredibly rude and dismissive instead of trying to fix the situation. The staff also had poor attitudes and were not friendly or helpful at all. Overall, the customer service was very unprofessional, and I definitely expected much better.
  • PS
    Portia Sidney
    Feb 6, 2026
    5.0
    🤞🏾🔥
  • RR
    Ron Reeves
    Dec 4, 2025
    1.0
    5 sandwiches and 5 chips took an hour and half for delivery, what happened to freaky fast? I live 15 min away. Also they brought all plain chips ordered bbq and no cheese on two of the sandwiches which we ordered cheese.
  • DG
    Danielle Graves
    Nov 2, 2025
    5.0
    Great food.somewhat nice employees. Atmosphere was good but didn't dine in
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