Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantGiordano's
Famous Chicago-style deep dish pizza right in your neighborhood. Visit us for a family-friendly atmosphere and delicious food or order your meal online for pickup or delivery.
Customers frequently reported slow service, unprofessional behavior from staff, and difficulty in communication regarding orders.
Food Quality
While many praised the deep dish pizza, there were several complaints about inconsistency in food quality, including overcooked or undercooked items and insufficient toppings.
Management Response
There were multiple mentions of unsatisfactory management responses to customer complaints, leading to frustration among patrons.
Positive Experiences
Despite the issues, several customers enjoyed their meals and highlighted friendly staff and good food, particularly the deep dish pizza.
JO
Jesús Olbera
3 days ago
5.0
The great 🍕 pizza in Illinois
LR
LaTasha R.
Feb 15, 2026
1.0
⭐ 1 Star – February 14, 2026
My husband and I took our grandkids out to dinner at Girodano’s in Rockford, Illinois on Valentine’s Day, and what should have been a nice family evening turned into a very upsetting experience.
The employees in the kitchen were extremely loud and completely unprofessional. There was constant yelling, arguing, and chaos coming from the back. Someone named Benny kept repeatedly calling, and a man named Greg was loudly going back and forth with another employee. Items were being slammed on the ground, and doors were being pushed open abruptly — it was disruptive and uncomfortable the entire time we were there.
The owner/manager was present and did absolutely nothing to address the situation. No one came to our table to apologize for the disturbance. Instead, the manager just looked at us and said nothing. It was shocking that this behavior was allowed to continue, especially in front of families with children.
To make matters worse, we were concerned about the hygiene and professionalism overall. One employee serving food had a very long, uncovered beard. With all the yelling and chaos in the kitchen, it honestly felt like no care was being taken with the food. I even worried they were talking over our meals while preparing them.
I was especially upset that my grandkids had to witness such behavior. It felt chaotic — almost like we were being punked. The only staff members who appeared professional were a few of the waitresses with ponytails and the bus boy.
Overall, this was an extremely disappointing experience, and management’s lack of action made it even worse.I will NEVER go there or order takeout from them again!
MP
Manuela Perez
Feb 14, 2026
5.0
They make delicious food, the staff was phenomenal and the food was ready fast.
JM
Joshua Menchaca
Jan 23, 2026
1.0
I asked for extra cheese because my sons autistic all he eats is the cheese I paid 32 dollars for a large cheese pizza this doesn’t look like extra cheese I get you gotta try and save money where you can but when someone pays for something it’s your job to give them what they pay for save money cutting corners on something else not by robbing my son of the only part of the pizza he eats smh customer service and businesses have really gone down the drain since covid hit.
KZ
Karen Zoellick
Jan 10, 2026
5.0
We moved here 2 years ago and discovered Giordano’s a few months ago. Every deep dish pizza has been OUTSTANDING! Tonight we ordered a Meatball Sandwich, a Chicken Parm Sandwich, Garlic Parmesan Fries, and Broken Cannolis for dessert. Everything was delicious! I was delighted to bite into my Chicken - it’s a real portion of lightly breaded chicken cooked perfectly-NOT a chewy fried patty! The sauce is rich and tangy. I pay attention to details- I like that my sandwich was sliced on the diagonal- it shows flair. I appreciate the fresh mint leaf garnish on the cannoli filling- simple but shows that you care about presentation. My husband’s meatball sandwich was also delicious, and the Garlic Parm Fries were nice addition. SO yummy. Thank you for the great meal- we’ll be back!
What type of cuisine does Giordano's specialize in?
Giordano's specializes in Chicago Style Deep Dish Pizza, offering famous stuffed deep dish pizza in a family-friendly atmosphere.
What are the opening hours of Giordano's in Rockford, IL?
Giordano's is open Monday to Thursday from 9:00 AM to 11:00 PM, Friday and Saturday from 9:00 AM to midnight, and Sunday from 9:00 AM to 10:00 PM.
Does Giordano's offer delivery and takeout services?
Yes, Giordano's offers delivery, carryout, and catering services to its customers.
What payment methods are accepted at Giordano's?
Giordano's accepts American Express, Cash, Discover, Mastercard, and Visa cards.
Can I order Giordano's pizza online?
Yes, you can order Giordano's pizza online for pickup or delivery through their website or the direct order link.
Is Giordano's family-friendly and accessible for children?
Yes, Giordano's welcomes families and children, offering a children's menu, high chairs, and a family-friendly atmosphere.
Does Giordano's have wheelchair accessible facilities?
Yes, Giordano's has wheelchair accessible entrances, parking, seating, and restrooms to accommodate guests with disabilities.
What nearby places can I visit before or after dining at Giordano's in Rockford?
You can visit nearby shopping centers like Mulford Village for retail therapy or enjoy wellness services at Medlux Wellness Retreats and Salt and Sol Halotherapy for relaxation before or after your meal.
Are there any entertainment venues close to Giordano's?
Yes, laser tag venues like Laser Quest and Sector 815, as well as the Key Quest Escape Room, are located nearby and provide fun entertainment options after dining at Giordano's.
How can I use nearby transportation or services to reach Giordano's?
Transportation services such as A1 Rockford Airport Limo and taxi service are available nearby to help you reach Giordano's conveniently in Rockford.
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