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Dunkin'

2.6
(153 reviews)
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Business Details

3402 N Main St, Rockford, IL
61103, United States
(815) 904-6239
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3402 N Main St, Rockford, IL
61103, United States

Hours

Reviews

2.6
153 reviews
5 stars
48
4 stars
7
3 stars
8
2 stars
11
1 star
79

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including wrong items and missing food.

Customer Service

Feedback highlighted poor customer service, with many reviews mentioning rude staff and lack of assistance.

Quality Issues

Many customers complained about the quality of food and drinks, citing burnt coffee, watery drinks, and stale donuts.

Operational Problems

Customers experienced long wait times, confusion over drive-thru lanes, and issues with payment methods, including the refusal to accept cash.

Inconsistency

Frequent reports of inconsistent product quality and availability, with items often being out of stock or not prepared correctly.
  • MS
    Maddie Sweeney
    Feb 14, 2026
    1.0
    flop
  • DK
    Donna Ketchum
    Dec 4, 2025
    2.0
    I've only had dunkin a few times because every time I've had it the coffee tastes burnt. And are the munchkins always so hard? First time getting em from there and they seemed old and hard. Also no cash accepted.
  • BC
    Britney Chambers
    Nov 24, 2025
    1.0
    If I can give them 0 stars I will. I ordered a door dash as you can see on the receipt I ordered bacon McMuffin they gave me a sausage instead I ordered a berry drink they gave me mango.. like how hard is it to follow directions the order is clearly rite in your face. This whole location needs to be shut down. Because the lack of bad service is insane.
  • BF
    Brandy G Faith79
    Nov 15, 2025
    2.0
    I don't know why I have two charges in my account from them, and my order was not correct twice. Waste of trip!
  • MC
    Michelle Cascio
    Nov 9, 2025
    1.0
    The mobile drive thru speaker does not work. We waited and waited for our food that we placed through the app. We waited for everyone to get through the traditional drive thru line and still didn't get a person to answer us. We tried to get a refund through the app and the app doesn't recognize this location as a Dunkin Donuts location. So we were not able to get our food or our $23 back. We ended up leaving and we refuse to come back
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Certified March 01, 2026Yext Knowledge Graph
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