Dunkin'

3.5
384 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3225 11th St, Rockford, IL
61109, United States

Hours

Reviews

3.5
384 reviews
5 stars
168
4 stars
64
3 stars
34
2 stars
29
1 star
89

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback indicates a significant decline in customer service quality, with numerous complaints about rude staff and unprofessional behavior.

Service Speed

While some reviews praised quick service, many others highlighted long wait times, especially in the drive-thru, leading to frustration.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting stale or poorly prepared items.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues and the need for maintenance within the store.
  • AG
    Alaina Grobe
    Oct 17, 2025
    1.0
    EVERYTIME I mobile order my order is wrong. Usually it's they put whipped cream on my drink that said NO whipped cream. This time they gave me donut holes instead of muffins. Just please READ the order. Care. It's your job.
  • JS
    Joe Shroka
    Sep 9, 2025
    5.0
    Good and quick service
  • CM
    Cenk Malazgirt
    Sep 9, 2025
    5.0
    Great Coffees
  • DB
    Dakotah Bell
    Jul 22, 2025
    5.0
    The girls here are so clutch! They're always super kind and remember my order. The really just saved the day for me. 😭 needed my coffee and dropped the damn thing. They replaced it for me. 🤧💯
  • TT
    TheTruth
    Jul 6, 2025
    1.0
    This place is a JOKE!! I pulled up yesterday for a Uber eats! The door was locked and the open sign was off!! I go back to my truck watch a car go to drive thru so I followed!! When I get to the speaker! The rude worker says you gotta come inside for orders😳 I say then shouldn't the door be unlocked!! They made me wait in drive thru didn't give me the order! And parked somebody in front of me so I couldn't pull out!! Made my customer wait 20 extra minutes!! UNPROFESSIONAL AT ITS BEST

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Rockford, IL?

Dunkin' in Rockford, IL is open daily from 4:00 AM to 7:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.