Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
382 reviews
5 stars
139
4 stars
63
3 stars
45
2 stars
33
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.
Speed of Service
While some customers experienced quick service, many others noted long wait times, especially for in-store orders compared to drive-thru.
Product Quality
Several reviews mentioned dissatisfaction with food quality, including stale donuts and improperly made drinks.
Cleanliness
Customers frequently commented on the cleanliness of the location, with reports of dirty tables and unsanitary conditions.
- DVDavid VNov 4, 20255.0They are awesome, it's a super busy Dunkin' but they do their best! We love going there! WakaLove 😊
- SLSpencer LesakOct 16, 20251.0Ordered off the app. Went inside because the drive thru was 10 cars deep. Walked up to the counter and an employee walks by, sets a drink down and I recieved the most hateful disgust look I could tolerate at 630. Finally after getting looks from 5 employees, I recieved my food and coffee. Coffee was horrible. I order the same way at any other Dunkin and its good but not today. Food was old, hashbrowns were soggy and cold. Won't be returning to this location, maybe dunkin in general. No one is forcing the employees to work, dont like your job or dont like working at 630am? Find something different cause thats just unacceptable. Taking my business elsewhere. Customer service is everything when the product your offering is shit.
- SSSecraciumOct 5, 20251.0I hate going anywhere when I'm forced to use a kiosk to place an order. All I wanted was one donut. If someone took my order at the register, they could've taken my money, turned around and handed me the donut I could see behind them, but since we're forced to used the self service kiosk, I had to place my order, wait for someone behind the counter to see it, and wait another 7 minutes to get my lonely donut. Just don't force us to use these damn things.
- LRLeAnne RoxanneOct 4, 20252.0I’ve personally been in the drive through when there have been many cars and have never waited longer than a few minutes. They move the drive through pretty quickly which is what I would have expected when I went inside to order food at 7am. About a 15 minute wait for a couple munchkins and breakfast sandwich which was pretty long considering I was the only person in the restaurant. I ultimately left- could not wait for the sandwiches any longer as I was on a time crunch. I watched them go through multiple cars in drive through which tells me they prioritized drive through even though I waited a significant amount of time for a sandwich. What felt worse was there were about 6 people behind the counter and no one acknowledged me the entire time I was there.
- KMKa-Sandra Metz-BarrettOct 1, 20251.0Im not that kinda person to complain about things, but the store manager at this is so rude and wouldn't listen to me when I told her that her employees dididnt make my coffees right, I sat in line for 10 minutes and spent money to be treated the way I did, I will not return back to this location.
Frequently Asked Questions About Dunkin'
What are Dunkin's regular opening hours?
Dunkin' is open daily from 4:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What kind of food and drinks can I find at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Are there any seasonal or new menu items at Dunkin'?
Yes, Dunkin' is currently featuring holiday items like Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for convenient ordering.
How can I order ahead from Dunkin'?
You can order ahead using the Dunkin' mobile app available on both iOS and Android, or via their online order page for a fast grab and go experience.
What nearby gyms can I visit before or after stopping by Dunkin'?
You can visit Curves, a nearby gym close to Dunkin' for your workout sessions.
Are there any nearby coffee or donut shops besides Dunkin'?
Nearby, you can also find Great Harvest Bread Co., known for bakery items and smoothies, and Midwest Rail Junction, which includes gift and hobby retail.
Which nearby gas stations are convenient to Dunkin'?
BP, Citgo Highcrest Gas Station, Exxon & Mobil Stations, and Kelley's Market are nearby gas stations that customers can conveniently visit along with Dunkin'.
What are some nearby professional services around Dunkin' in Rockford, IL?
Nearby professional services include Manpower Northern Illinois (employment agency), PhotoEnrichment Adventures (event photography), and Page1 Property Management (real estate agent).