Brand Certified
Dunkin'
3.5(675 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
4105 Charles St, Rockford, IL
61108, United States
Certified by Dunkin' • Mar 01, 2026
(779) 774-4090
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.5
675 reviews
5 stars
286
4 stars
126
3 stars
69
2 stars
44
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and untrained.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect preparations.
Food Quality
While some customers enjoyed the food and coffee, others complained about stale items and incorrect preparation.
Long Wait Times
Several reviews mentioned long wait times in both the drive-thru and inside the store, contributing to customer frustration.
Management Issues
Feedback indicated problems with management, including unprofessional behavior and inadequate staff training.
- MBMya Bates3 days ago1.0While ordering in drive thru my mom was confused on one of the refreshers & I’m literally looking at one of the females that was taking her order and the entire time she’s popping her neck as if she’s not the one taking orders and need to explain if a costumer is confused do better when hiring people for the Saturday morning shifts she was very rude. 02/28/2026
- AHAyat HatimFeb 8, 20262.0Two stars for the food but service should get ZERO stars! Please hire individuals that can regulate their emotions and understand customer service practices. Why don’t they smile? Why are they angry all the time? Why don’t that say “please” and “thank you”? Do better!
- MSMaria StiffJan 14, 20265.0Very friendly people good food and coffee
- NCNick CoronaDec 24, 20251.0Staff literally wouldn’t help me place an order, I waited for several minutes no one would help me they just frantically blurted words at me. Employees were extremely rude. Worst service I have ever received, i recommend going anywhere else. 👎
- KRKelsey RasmussenDec 1, 20251.0Dunkin’ Donuts has the worst customer service. I paid for a drink and as they were handing me the drink out of drive thru window they mentioned they didn’t have the correct ingredients for the drink. They never offered anything else or asked if that was alright.. they just handed it to me.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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- Official website