Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rockford, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
671 reviews
5 stars
284
4 stars
126
3 stars
69
2 stars
43
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unhelpful responses, and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and staff's inability to follow simple requests.
Cleanliness and Organization
Several reviews mentioned disorganization, unclean conditions, and a lack of proper management at the location.
Product Quality
Feedback indicated inconsistent food and drink quality, with complaints about stale items and poorly prepared beverages.
Staff Training
Customers expressed concerns about staff training, noting that employees often lacked knowledge about menu items and preparation.
- NCNick CoronaDec 24, 20251.0Staff literally wouldn’t help me place an order, I waited for several minutes no one would help me they just frantically blurted words at me. Employees were extremely rude. Worst service I have ever received, i recommend going anywhere else. 👎
- KRKelsey RasmussenDec 1, 20251.0Dunkin’ Donuts has the worst customer service. I paid for a drink and as they were handing me the drink out of drive thru window they mentioned they didn’t have the correct ingredients for the drink. They never offered anything else or asked if that was alright.. they just handed it to me.
- VZVicky ZamoraNov 14, 20252.0Ordered a bagel. Asked it be toasted. Obviously it was not. It was microwaved. Blob of cream cheese No napkins. Bagel was old and hard. Coffee was good. Disappointed.
- JGJameson GouldNov 11, 20251.0Just like other Dunkin’s in the area it’s ran by people who don’t speak English. HOT does not mean ICED. It’s not that hard
- AMAlyssa MeadowsOct 23, 20251.0The workers need to work on their listening skills. Nothing convenient about getting the wrong coffee/ having to correct them.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 4105 Charles St in Rockford, IL?
Dunkin' in Rockford, IL is open daily from 4:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location provides both delivery and curbside pickup services for customer convenience.
What special holiday drinks does Dunkin' currently offer?
During the holiday season, you can enjoy the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher at Dunkin'.
Can I order ahead using a mobile app at this Dunkin' location?
Yes, you can order ahead conveniently using the Dunkin' mobile app available on both iOS and Android.
What types of meals are served at this Dunkin' location?
They serve breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for quick and easy service.
Are there nearby places where I can shop or get beauty supplies before or after visiting Dunkin'?
Yes, you can visit Beauty Empire for hair and beauty supplies or the nearby Family Dollar stores for discount shopping.
What nearby dining options are available close to Dunkin' at 4105 Charles St?
Nearby dining options include Marc's Fusion Cafe, Burrito Bravo, La esquinita de oro, and Vinny's Pizza, perfect for exploring after your Dunkin' visit.
Are there any nearby services that might be useful to customers visiting Dunkin'?
Yes, customers might find it convenient to visit UPS Access Point for postal services or O'Reilly Auto Parts for automotive needs near Dunkin'.
What payment methods does this Dunkin' location accept?
Dunkin' accepts credit and debit cards for payment, making transactions smooth and convenient.