Dairy Queen Grill & Chill

4.1
786 reviews
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Business Details

1601 Sandy Hollow Rd, Rockford, IL
61109-2248, United States
(815) 398-3303
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1601 Sandy Hollow Rd, Rockford, IL
61109-2248, United States

Hours

Reviews

4.1
786 reviews
5 stars
409
4 stars
182
3 stars
104
2 stars
28
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while many praise friendly and quick service, others report rude staff and poor handling of orders.

Food Consistency

Food quality varies significantly; some customers enjoy the standard offerings, while others complain about cold, poorly prepared meals and incorrect orders.

Cleanliness

The cleanliness of the restaurant is inconsistent, with some customers noting clean facilities while others report dirty tables and unsanitary conditions.

Drive-Thru Efficiency

The drive-thru service is generally praised for its speed and efficiency, although some customers have experienced issues with order accuracy.

Value for Money

Many customers feel that prices are high relative to the quality and portion sizes of the food, leading to complaints about perceived value.
  • WS
    William Sanford
    Sep 25, 2025
    4.0
    Just what I expected from DQ. I've been there several times and will go back again.
  • SP
    Smita Patel
    Sep 9, 2025
    5.0
    Great service and food
  • SD
    Storm Donovan
    Sep 1, 2025
    1.0
    You need people working the drive thru that know their job and take it seriously! A teenager not paying attention to me after asking me to order made me repeat my order twice then the last time she said it was giggling about it. I don't have time or patience with immaturity at a business. There is a time to play and a time to work. I refused to repeat my order a third time and told her nevermind. All I was ordering was a large hot fudge malt, why is that so challenging? Obviously she needs to work in the back if she can't handle the drive thru!
  • DF
    Debbie Furman
    Aug 25, 2025
    5.0
    Pulled over from highway on vacation to eat here. Clean restaurant with peaceful music in background. Very clean bathrooms. Very organized staff. Came at lunch rush where kids come from local school but manager was quick and courteous in managing taking the many orders in no time. Standard DQ food. Would definitely recommend.
  • CH
    Clair Hoover
    Jul 16, 2025
    5.0
    Good chicken tenders with options Plus the aray of ice cream options 😌
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Rockford, IL?

Dairy Queen Grill & Chill in Rockford is open every day from 10:00 AM to 10:00 PM.

What kind of food and treats does Dairy Queen Grill & Chill offer?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes through DQCakes.com.