Business Details
About
Mexican Restaurant
Chipotle Rockford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,326 reviews
5 stars
630
4 stars
252
3 stars
111
2 stars
91
1 star
242
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for its taste and freshness, there were numerous complaints about food safety, including finding hair and bugs in meals, as well as issues with portion sizes and ingredient quality.
Cleanliness
Multiple reviews highlighted a consistent lack of cleanliness in the restaurant, with dirty tables, overflowing trash cans, and unsanitary conditions reported frequently.
Customer Service
Customer service was a major point of contention, with many reviews mentioning rude and unfriendly staff, incorrect orders, and a general lack of attentiveness from employees.
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and inconsistent portion sizes, particularly with online orders.
Atmosphere
The atmosphere received mixed reviews, with some customers enjoying the vibe while others noted a chaotic and unwelcoming environment due to staff attitudes and cleanliness issues.
- CWCurt Wilson3 days ago2.0PROTIEN BOWL* they advertise their new protein bowls so I tried one. The "double" portion of chicken is less than a large single (small) scoop. I even told the lady that I am paying for a double portion so give it to me...NOPE very disappointed by their cheap portions of protein..they dont skimp on rice, of course.
- SHSue HarrJan 1, 20263.0Dirty, I got take out went to get forks, none asked for a fork and the person at the register said they were out. I asked how I was supposed to eat he said aren't there spoons out there? Then asked manager about forks she found them. Will not go back to that location.
- ZKZack KalaitzakisDec 30, 20251.0I'm not sure how you go to a Chipotle at 5:30 pm on a Tuesday and get told that they're out of white rice and black beans and they refuse to make more for the rest of the night. Watched like 7 people walk out. What a joke.
- ASAndrea ShawDec 28, 20251.0had this worm looking thing in my food, i’m so grossed out. I also found a hair in my food as well, it was not mine because i am blonde and the hair i found was black and curly.
- JHJim HaywardDec 27, 20252.0Food was all over the floors. Every single table and floor. Hot sauces and utensils near the drink area weren’t restocked. Cashier was rude and disrespectful. She called me “hun” and yelled at my daughter disrespectfully. Food was great but service and atmosphere were not.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Rockford offer?
Chipotle Rockford offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of the Chipotle Mexican Grill in Rockford?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Rockford offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is the Chipotle Mexican Grill located in Rockford?
It is located at 751 S Perryville Rd, Winnebago, Rockford, IL 61108, across from Discount Tire.
How can I order online from Chipotle Rockford?
You can order online via their website at https://order.chipotle.com/ or by using the Chipotle app available on the Apple App Store.
Is Chipotle Rockford welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle Rockford?
Nearby you can visit coffee shops like Panera Bread and ALMOKA Coffee House, or enjoy ice cream at Cold Stone Creamery.
Are there any beauty and spa services close to Chipotle Mexican Grill Rockford?
Yes, nearby beauty and spa places include Diamond Cuts, Harmony-Eyebrow Threading and Beauty Parlor, CosmoProf, Phillip's Nails and Spa, and Dukes & Lords Family Hair.
Can customers visiting Chipotle Rockford find mobile phone services nearby?
Yes, Verizon Authorized Retailer – Russell Cellular and uBreakiFix, a mobile phone repair shop, are located nearby.
What payment methods are accepted at Chipotle Mexican Grill Rockford?
They accept credit cards and offer gift cards for payments.