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Brand Certified

Chipotle Mexican Grill

3.7
(1338 reviews)

About

Mexican Restaurant
Chipotle Rockford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
751 S Perryville Rd, Rockford, IL
61108, United States

Hours

Reviews

3.7
1,338 reviews
5 stars
634
4 stars
250
3 stars
114
2 stars
93
1 star
247

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions.

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Quality

While some customers enjoyed the food, many expressed disappointment with portion sizes, freshness, and overall quality, including complaints about stale ingredients.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders, missing items, and inconsistent portion sizes, leading to customer dissatisfaction.
  • SH
    Sam Hahn
    3 days ago
    1.0
    This chipotle used to be great especially with portion size. Passed two times I’ve come in it’s been a joke. Staff is rude place is absolutely filthy, food tastes rotten and take out order takes forever (20+ min past) Franchisee gotta do something quick place has hit rock bottom
  • DM
    DeAnna Moore
    Feb 19, 2026
    2.0
    Received a bag of very stale chips, not even edible. Food was very blah!! Very disappointed.
  • 55
    5TreeForest
    Feb 18, 2026
    1.0
    This place has lost its way over the years. The portions are downright insulting, the food is terrible, and the prices would be expensive for a restaurant that didn’t go out of its way to disrespect the customer.
  • RV
    Roberto Vargas
    Feb 13, 2026
    1.0
    Can't even be bothered to have a human answer their phone. Abhorrent.
  • DH
    Dan Hoskins
    Feb 7, 2026
    1.0
    Food is ok. When you can’t eat it because nobody can be bothered to bring utensils out, no choice but to give a bad review. Hopefully the one opening on State will be better.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Rockford offer?

Chipotle Rockford offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of the Chipotle Mexican Grill in Rockford?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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