Brand Certified
Charleys Cheesesteaks
4.4(1051 reviews)
Certified by Charleys Cheesesteaks • Mar 01, 2026
Business Details
7038 Walton Street, Rockford, IL
61108, United States
Certified by Charleys Cheesesteaks • Mar 01, 2026
(815) 227-5679
Certified by Charleys Cheesesteaks • Mar 01, 2026
https://order.charleys.com/menu/walton-road/
Certified by Charleys Cheesesteaks • Mar 01, 2026
About
Certified by Charleys Cheesesteaks • Mar 01, 2026
Sandwich Restaurant
Location
Certified by Charleys Cheesesteaks • Mar 01, 2026
Hours
Certified by Charleys Cheesesteaks • Mar 01, 2026
Reviews
4.4
1,051 reviews
5 stars
727
4 stars
152
3 stars
69
2 stars
35
1 star
68
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders and missing items.
Food Quality
There are mixed reviews on food quality, with some praising it while others noted blandness and poor presentation.
Customer Service
Customer service has been criticized for being rude and unhelpful, with several instances of staff not addressing complaints.
Pricing Concerns
Many customers feel that the prices are too high for the quality and quantity of food received.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms.
- KHKathleen HosannaFeb 21, 20261.0Always missing something in the order especially if you order a cup of cheddar cheese and the drink . Should’ve always checked what is in the order before takeout . Never picked up the call when you try to call them.
- AJAl JemisonFeb 15, 20264.0Good Food
- BBBorg BusJan 7, 20261.0Paid for extra meat , didn't get it . Bread smells like mildewy basement. Total disappointment for two sandwiches for $31 .
- AOAlexis OchoaJan 6, 20262.0My only issue is that you soend so much money on the food and if you want a sauce to go they still charge you an extra 50 cents so bring your own container!!!
- CSCarl SmithJan 1, 20261.0Placed an order at 6:30pm, the system took our order, charged us, and even sent an update saying the order was ready. When we got to the store, it was closed and no one was there. Two Door Dashers showed up at the same time, so it wasn’t just an anomaly with us. If you’re going to be closed, make sure the website is updated appropriately and does NOT charge people for services you can’t provide. ***UPDATE*** My wife contacted the store today to resolve this issue. The person that answered the phone said it’s not their problem and “Corporate” handles refunds. When my wife asked for the corporate phone number, the individual hung up on her.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks on Walton Road?
Charleys Cheesesteaks on Walton Road is open Monday through Saturday from 10:30 AM to 9:00 PM, and on Sunday from 10:30 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks on Walton Road does not offer delivery, drive-through, pickup, or takeout services.
What types of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 7038 Walton Street, Rockford, IL 61108, USA.
Does Charleys Cheesesteaks have an online menu or ordering website?
Yes, you can view the menu and order online at https://order.charleys.com/menu/walton-road/.
What is the main contact phone number for Charleys Cheesesteaks on Walton Road?
You can reach Charleys Cheesesteaks at +1 815-227-5679.
Are there other dining options near Charleys Cheesesteaks on Walton Road?
Yes, nearby dining options include Panda Express for Chinese cuisine, Ramen & Tea for Japanese food and smoothies, Sweets N' Eats for Mexican dishes and ice cream, Red Robin Gourmet Burgers, and McDonald's for fast food and burgers.
Are there places to relax or get beauty treatments near Charleys Cheesesteaks?
Yes, nearby beauty and relaxation spots include Laura Wessel beauty salon and spa, Artatrish Salon for hair and hair removal services, L.A. Tan tanning salon and spa, Health and Glow Esthetics day spa, Ritual Massage and Bodywork, and Treat Yourself Aesthetic Studio medical spa.
Are there entertainment or recreational places near Charleys Cheesesteaks?
Yes, Urban Air Adventure Park offers amusement and arcade activities, while Movement Fitness is a gym and sports venue close by. Murphy's Pub and Grill is also nearby for dining and socializing.
Can customers visit furniture or home goods stores near Charleys Cheesesteaks?
Yes, Ashley Furniture HomeStore and La-Z-Boy of Rockford are nearby furniture stores, and Andco Kitchens and Baths offers kitchen and bath home goods and contractor services.
Brand Certified Facts from Charleys Cheesesteaks
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Certified March 01, 2026Yext Knowledge Graph
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