Mixed reviews on food quality; some customers enjoyed the sandwiches while others found them bland or poorly prepared.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and order mistakes.
Pricing
Many customers felt the prices were high relative to the portion sizes and quality of food.
Cleanliness
Concerns were raised about cleanliness, particularly in the bathrooms and food presentation.
Atmosphere
Several reviews mentioned uncomfortable conditions due to lack of air conditioning, affecting the dining experience.
SW
s w
Nov 15, 2025
1.0
Ordered the regular cheessteak meal. Only the bread was regular size. The meat, onions, and cheese covered 2/3 of the bread. Fries were soaked in grease and inedible. The Coca-Cola was fantastic. No value whatsoever for the cost. Won't be back.
JZ
Jonathan Zarinana
Nov 8, 2025
2.0
if someone is constantly rubbing there nose while you are ordering food without gloves you shouldn’t be working and hair nets aren’t a thing ?
JE
jina edwards
Nov 4, 2025
3.0
I come here fairly often as i do like the restaurant but it’s pretty far from my house. Today i ordered my usual and got chicken Philly extra everything no mushroom and ultimate fries well there was like no fries in the box maybe a handful and was just swimming in sauces and I didn’t even get a chicken Philly I got a steak Philly normal with mushrooms.
SS
Sandy
Aug 28, 2025
3.0
The Phili meat was tender but not alot of flavor.
KU
K.b.coatings unlimited
Jul 6, 2025
5.0
My biggest beef here be pricing for thin lunch meat otherwise love this place
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks on Walton Road?
Charleys Cheesesteaks on Walton Road is open Monday through Saturday from 10:30 AM to 9:00 PM, and on Sunday from 10:30 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks on Walton Road does not offer delivery, drive-through, pickup, or takeout services.
What types of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 7038 Walton Street, Rockford, IL 61108, USA.
Does Charleys Cheesesteaks have an online menu or ordering website?
Yes, you can view the menu and order online at https://order.charleys.com/menu/walton-road/.
What is the main contact phone number for Charleys Cheesesteaks on Walton Road?
You can reach Charleys Cheesesteaks at +1 815-227-5679.
Are there other dining options near Charleys Cheesesteaks on Walton Road?
Yes, nearby dining options include Panda Express for Chinese cuisine, Ramen & Tea for Japanese food and smoothies, Sweets N' Eats for Mexican dishes and ice cream, Red Robin Gourmet Burgers, and McDonald's for fast food and burgers.
Are there places to relax or get beauty treatments near Charleys Cheesesteaks?
Yes, nearby beauty and relaxation spots include Laura Wessel beauty salon and spa, Artatrish Salon for hair and hair removal services, L.A. Tan tanning salon and spa, Health and Glow Esthetics day spa, Ritual Massage and Bodywork, and Treat Yourself Aesthetic Studio medical spa.
Are there entertainment or recreational places near Charleys Cheesesteaks?
Yes, Urban Air Adventure Park offers amusement and arcade activities, while Movement Fitness is a gym and sports venue close by. Murphy's Pub and Grill is also nearby for dining and socializing.
Can customers visit furniture or home goods stores near Charleys Cheesesteaks?
Yes, Ashley Furniture HomeStore and La-Z-Boy of Rockford are nearby furniture stores, and Andco Kitchens and Baths offers kitchen and bath home goods and contractor services.