Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
4.3
616 reviews
5 stars
401
4 stars
103
3 stars
53
2 stars
22
1 star
37
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers expressed disappointment with the quality and flavor of the food, particularly the cheesesteaks, citing issues like insufficient meat and bland taste.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness Concerns
Several customers reported unsanitary conditions, including dirty bathrooms and lack of proper food handling practices.
Pricing Concerns
Customers frequently mentioned that the prices were not justified by the quality of the food, feeling that they did not receive good value for their money.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed certain menu items, indicating that there are still positive experiences to be had.
- BBBorg Bus6 days ago1.0Paid for extra meat , didn't get it . Bread smells like mildewy basement. Total disappointment for two sandwiches for $31 .
- AOAlexis OchoaJan 6, 20262.0My only issue is that you soend so much money on the food and if you want a sauce to go they still charge you an extra 50 cents so bring your own container!!!
- CSCarl SmithJan 1, 20261.0Placed an order at 6:30pm, the system took our order, charged us, and even sent an update saying the order was ready. When we got to the store, it was closed and no one was there. Two Door Dashers showed up at the same time, so it wasn’t just an anomaly with us. If you’re going to be closed, make sure the website is updated appropriately and does NOT charge people for services you can’t provide. ***UPDATE*** My wife contacted the store today to resolve this issue. The person that answered the phone said it’s not their problem and “Corporate” handles refunds. When my wife asked for the corporate phone number, the individual hung up on her.
- JLJohn LouisDec 30, 20255.0The worker were very patient with me and helped me out with what is a good recommendation. As well as the food was very tasty.
- KMKatrina MclainDec 5, 20252.0Service was ok, nothing to brag about. Now let's talk cheezesteak. First 30$ for 2 sandwiches only 1 was a meal, im actually ok with paying that if the food was up to par. Yall gotta do better. Putting maybe 1.5 Oz of meat on a big peice of bread is crazy. Jersey Mike's is way better. Yall are in competition with other restaurants. And this place was dead on Friday at 8. That may tell you something cuz panda was still busy.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks on Walton Road?
Charleys Cheesesteaks on Walton Road is open Monday through Saturday from 10:30 AM to 9:00 PM, and on Sunday from 10:30 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery, drive-through, pickup, or takeout?
Charleys Cheesesteaks on Walton Road does not offer delivery, drive-through, pickup, or takeout services.
What types of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 7038 Walton Street, Rockford, IL 61108, USA.
Does Charleys Cheesesteaks have an online menu or ordering website?
Yes, you can view the menu and order online at https://order.charleys.com/menu/walton-road/.
What is the main contact phone number for Charleys Cheesesteaks on Walton Road?
You can reach Charleys Cheesesteaks at +1 815-227-5679.
Are there other dining options near Charleys Cheesesteaks on Walton Road?
Yes, nearby dining options include Panda Express for Chinese cuisine, Ramen & Tea for Japanese food and smoothies, Sweets N' Eats for Mexican dishes and ice cream, Red Robin Gourmet Burgers, and McDonald's for fast food and burgers.
Are there places to relax or get beauty treatments near Charleys Cheesesteaks?
Yes, nearby beauty and relaxation spots include Laura Wessel beauty salon and spa, Artatrish Salon for hair and hair removal services, L.A. Tan tanning salon and spa, Health and Glow Esthetics day spa, Ritual Massage and Bodywork, and Treat Yourself Aesthetic Studio medical spa.
Are there entertainment or recreational places near Charleys Cheesesteaks?
Yes, Urban Air Adventure Park offers amusement and arcade activities, while Movement Fitness is a gym and sports venue close by. Murphy's Pub and Grill is also nearby for dining and socializing.
Can customers visit furniture or home goods stores near Charleys Cheesesteaks?
Yes, Ashley Furniture HomeStore and La-Z-Boy of Rockford are nearby furniture stores, and Andco Kitchens and Baths offers kitchen and bath home goods and contractor services.