Location.com logo
Brand Certified

Arby's

4.0
(789 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1510 Sandy Hollow Rd, Rockford, IL
61109, United States

Hours

Reviews

4.0
789 reviews
5 stars
357
4 stars
214
3 stars
132
2 stars
35
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and professional service, although some reported rude interactions and issues with order accuracy.

Food Quality

While many enjoyed the food, there were complaints about cold items, incorrect orders, and unsatisfactory meal preparation.

Cleanliness

Several reviews highlighted significant cleanliness issues, particularly in the dining area and restrooms.

Wait Times

Customers noted inconsistent wait times, with some experiencing long delays while others found service to be quick.
  • LS
    Lexi Stuart
    Feb 23, 2026
    1.0
    Drive through was fast. order was completely wrong. My classic roast beef had cheese I didn’t request cheese and there was onions on it. Tomato wasn’t taken off of my chicken sandwhich like requested. Was given a small instead of a medium fry like i paid for. and was given the wrong count of mozzerella sticks when i paid for 6. We went all the way back up there to be told there was nothing that could be done about it. NOTHING WAS EATEN but since “it was touched” and unwrapped they wouldn’t fix it when we wrapped the sandwhiches back up after noticing they were wrong. $30 for two meals and majority of it wasted on sanwhiches that wont be eaten. Didn’t know a fast food restaurant could mess up so bad and expect the person to still eat it . Wont ever return to this location. I’ll drive to loves park if i want Arbys absolutely pissed. 👎🏼
  • RH
    Raymundo Hernandez
    Nov 28, 2025
    5.0
    Buen servicio y limpieza me gusta el personal muy amable.
  • BM
    Barry Myers
    Nov 26, 2025
    5.0
    Always great friendly service at this location!
  • DD
    Denise
    Nov 9, 2025
    1.0
    Braylee eats fries out of the fry basket with bare hands and idk, I think it’s pretty gross
  • AK
    Andrew K
    Oct 10, 2025
    5.0
    Arby’s has a special place in my life not just because of the food but because of the tradition I have tied to it. The Beef and Cheddar and curly fries are always my go to. There is something about the warm roast beef piled high, the cheddar sauce, and the soft onion roll that hits perfectly. When you add the seasoned curly fries it turns into the ultimate comfort meal. What makes it even more meaningful is that I only eat Arby’s once a year after I have a successful deer hunt. It has become my reward and celebration and something I look forward to all season long. That first bite of a Beef and Cheddar after a hard earned hunt is unbeatable. Arby’s is not just fast food for me. It is part of a tradition, a marker of success, and a reminder to enjoy life’s simple but satisfying rewards.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others