Arby's

4.2
524 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
241 North Phelps Ave., Rockford, IL
61108, United States

Hours

Reviews

4.2
524 reviews
5 stars
278
4 stars
125
3 stars
71
2 stars
22
1 star
28

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported a mix of experiences with food quality, including great taste and freshness, but also instances of raw or poorly cooked items.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions, particularly in the bathrooms and dining area.

Service

Feedback on service was generally positive, with many noting friendly and helpful staff, though there were complaints about slow service and order accuracy.

Order Accuracy

Several customers experienced issues with incorrect orders or missing items, leading to disappointment.
  • HS
    Haley Smith
    Dec 17, 2025
    5.0
    They're always awesome at this Arby's never had any issues that they couldn't fix immediately
  • SS
    S
    Nov 10, 2025
    5.0
    New steak nuggets are greaj
  • JH
    J H
    Oct 28, 2025
    5.0
    The food is always made very well and my order is always correct. Ben the drive thru attendant is very friendly, and always makes sure that I get sauce and napkins. Thank you for caring!!
  • RK
    Ronald Keinz
    Oct 19, 2025
    5.0
    Very clean restaurant
  • PR
    penny ross
    Sep 17, 2025
    5.0
    The only thing I found wrong was the small stall in the bathroom, the toilet wasn't working properly. It wouldn't flush. So it was unsanitary.