Dunkin'

3.6
382 reviews

Business Details

2711 18th Ave, Rock Island, IL
61201, United States
(309) 948-2011
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Rock Island, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2711 18th Ave, Rock Island, IL
61201, United States

Hours

Reviews

3.6
382 reviews
5 stars
179
4 stars
61
3 stars
30
2 stars
27
1 star
85

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including wrong items and missing ingredients.

Customer Service

Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude staff and unprofessional interactions.

Product Quality

Several reviews mentioned dissatisfaction with food quality, including burnt items and stale donuts, leading to disappointment among customers.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, noting dirty tables and floors.

Wait Times

Many customers experienced long wait times, both in the drive-thru and inside the store, contributing to frustration.
  • JW
    Jeff Wendland
    Dec 6, 2025
    5.0
    Pretty donuts and great coffee
  • MM
    Maria Martinez
    Nov 23, 2025
    1.0
    Worst place ever always messing up my order.
  • AB
    Alex Barman
    Nov 19, 2025
    1.0
    They are falsely advertising their prices. On their menu, they are offering the medium cookie butter latte for 5.69. (Photo attached). I went to order a small and they said it was 6.25 before tax. And the medium is 6.75. After I brought this up with the person taking the order, they got extremely snippy and rude. Not addressing the posted price on their menu at all. Do better.
  • PR
    presley ruffner
    Nov 16, 2025
    1.0
    i got a grilled cheese, it had bacon on it. the receipt on the bag says grilled cheese, two cheddar one American, And it had bacon. i can not eat pork of any kind. I tried to call the store three different times, It just kept saying that they were with customers, even though I was the only car when I went through. I left a voicemail called again about 25 minutes later twice, and it was the same thing. Wouldn’t recommend coming here. I usually have a problem, but this is the worst it’s been.
  • RC
    Rebecca Chomycia
    Nov 9, 2025
    2.0
    Interaction with staff was fine, brief like you’d like it. Environment seemed fine, noticed the door handles are aging with chipped paint, indicates the rest of the place is in similar repair. The coffee ordered 2 min before my arrival was just over warm and they used the sweet flavoring when I ordered the unsweetened. The app couldn’t be more clear when I ordered it but this is a common mistake at all Dunkin donuts. Remember to check your order. I do like their almond milk. Owners, highly suggest attention to detail with the food and building, a little better customer service will likely be more lucrative. Good luck!🍀

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Rock Island, IL?

Dunkin' in Rock Island, IL is open from 5:00 AM to 6:00 PM Monday through Friday, and from 5:30 AM to 6:00 PM on Saturdays and Sundays.

Does Dunkin' in Rock Island offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.

Brand Certified Facts from Dunkin'

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