Pizza Hut

3.7
441 reviews
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Business Details

709 1st Ave, Rock Falls, IL
61071, United States
(815) 626-7400
https://locations.pizzahut.com/il/rock-falls/709-1st-ave
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 709 1st Ave in Rock Falls, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
709 1st Ave, Rock Falls, IL
61071, United States

Hours

Reviews

3.7
441 reviews
5 stars
211
4 stars
83
3 stars
43
2 stars
32
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, unresponsive staff, and difficulty reaching the restaurant by phone.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, including undercooked items, missing toppings, and bland flavors.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and unclean bathrooms.

Staffing Problems

Customers noted that the restaurant appeared to be understaffed, leading to slow service and mistakes with orders.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and highlighted enjoyable dining experiences.
  • EG
    Ella Graves
    Nov 11, 2025
    1.0
    I wish I read the reviews here before ordering. Ordered at 5:07 and it took an hour to get here because they use doordash and our dasher, lucky us, had other orders! When I called the store to ask what was going on with our order they said my foods been ready for a while—she was super nice, this isn’t her fault—so I figured it might be cold. When I bit into my food, it was so doughy that if it didn’t take an hour to get here I’d say it was cold from being taken from the oven too soon. All of that just for it to be a waste of time and money. We didn’t even finish our food cause it was shit. I wish I could retract calories I gained from god awful food.
  • MW
    Mark Webster
    Nov 9, 2025
    5.0
    The new manager and crew here are the best!!! This is how we always wanted Pizza Hut to be! I’ve been a customer here for 15 years and they are amazing!
  • JB
    John Buckley
    Nov 6, 2025
    5.0
    Pizza was great! I love the management team in there, me and the kids come in often and never have any complaints. I know the GM is relatively newer and still getting the hang of things, but always friendly and helpful when we come in. Sure they have issues like any other restaurant, but they’re actively trying their best, I can give kudos to that! Wait times can be a little frustrating, but I believe they will get it figured out.
  • SM
    Shawna Menchaca
    Nov 5, 2025
    1.0
    It's been an hr and half & our order is STILL NOT HERE. And we live right down the road. It's almost $50 for one lg pizza, cheese sticks, and a 2 liter. This is ridiculous. I will NEVER order from here again. Hell, if I'd wanted to wait this long, I would have ordered BETTER PIZZA FROM ANGELO'S!!! Got the pizza 10 mins shy of 2 hrs! When it finally arrives, it's cold & barely any cheese on it. I have never had such horrible pizza or service. Never again! Wow.
  • BL
    Bryn Lofton-Suplee
    Nov 1, 2025
    1.0
    Food never came. Put on hold multiple times , nobody would give us any answers . Transfered to multiple people . Struggle to get a refund. Awful happened for over an hour
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Frequently Asked Questions About Pizza Hut

Looking for great pizza deals in Rock Falls, IL?

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Where can you get food delivery in Rock Falls, IL?

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