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Brand Certified

Arby's

3.6
(272 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
328 East Highway 38, Rochelle, IL
61068, United States

Hours

Reviews

3.6
272 reviews
5 stars
110
4 stars
57
3 stars
45
2 stars
19
1 star
41
  • KR
    Kevin Rand
    Jan 12, 2026
    3.0
    It's Arby's. What more can you say
  • TM
    Tracy Merritt
    Sep 21, 2025
    2.0
    My son and I stopped at Arby’s to grab a quick snack during a two-hour gap between a wedding and reception. He’s 15, has his permit, and is very quiet and shy. At the speaker, the employee taking our order was rude, unclear, and showed poor drive-thru etiquette. My son had to repeat himself multiple times.. at first we thought the speaker was broken. When we pulled up to the window, the same employee made us wait an unusually long time before even taking payment. He wasn’t kind, friendly, or professional, and it felt as if he was intentionally being dismissive. When he finally handed us our food, the sauces we asked for were missing. My son called out politely, but instead of responding, the employee walked away from the window and never came back. Moments later, we pulled forward and watched as he immediately opened the window for the next customer, treating them with politeness and helpfulness.. the complete opposite of our experience. I’ve worked in customer service for years, and I know how much it matters. This type of behavior reflects poorly on a brand. I eventually had to go inside, where a young lady kindly and apologetically helped me get the sauces. She was wonderful, and I appreciated her professionalism. For reference, this happened Saturday, September 20th between 2–3 PM. Do better..kindness and respect cost nothing. On a positive note, the food itself was hot and fresh.
  • CH
    Christopher Headley
    Jan 1, 2019
    5.0
    Great service...and a better different sandwich than the typical fast food place!
  • AE
    Alexei Erickson
    Nov 6, 2017
    5.0
    Great food.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 08, 2026Yext Knowledge Graph
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