Arby's

Reviews

• TM

  Tracy Merritt

  Sep 21, 2025
  2.0
  My son and I stopped at Arby’s to grab a quick snack during a two-hour gap between a wedding and reception. He’s 15, has his permit, and is very quiet and shy. At the speaker, the employee taking our order was rude, unclear, and showed poor drive-thru etiquette. My son had to repeat himself multiple times.. at first we thought the speaker was broken. When we pulled up to the window, the same employee made us wait an unusually long time before even taking payment. He wasn’t kind, friendly, or professional, and it felt as if he was intentionally being dismissive. When he finally handed us our food, the sauces we asked for were missing. My son called out politely, but instead of responding, the employee walked away from the window and never came back. Moments later, we pulled forward and watched as he immediately opened the window for the next customer, treating them with politeness and helpfulness.. the complete opposite of our experience. I’ve worked in customer service for years, and I know how much it matters. This type of behavior reflects poorly on a brand. I eventually had to go inside, where a young lady kindly and apologetically helped me get the sauces. She was wonderful, and I appreciated her professionalism. For reference, this happened Saturday, September 20th between 2–3 PM. Do better..kindness and respect cost nothing. On a positive note, the food itself was hot and fresh.
• ME

  Michelle Eldred

  Aug 28, 2025
  1.0
  The service here really sucks. I have been in drive thru for 23 minutes and still have not received a simple order of ham and cheese. Should have gone to a sit down restaurant.
• JE

  James Etes

  Aug 21, 2025
  5.0
  Good service Good food
• DF

  Darla Mc Farland

  Mar 29, 2024
  4.0
  They only gave me part of my meal but were very pleasant when I called them