Dunkin'

3.6
517 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Quincy, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2602 Broadway St, Quincy, IL
62301, United States

Hours

Reviews

3.6
517 reviews
5 stars
218
4 stars
93
3 stars
66
2 stars
37
1 star
103

What are people saying?

AI-generated from recent customer reviews

Product Quality

Customers frequently reported issues with food quality, including stale donuts and incorrect orders.

Customer Service

Service quality varied significantly; while some employees were praised for their friendliness, many reviews highlighted rude behavior and poor service.

Order Accuracy

Numerous customers experienced problems with order accuracy, including missing items and incorrect food.

Staff Attitude

There were mixed reviews regarding staff attitude, with some customers noting friendly interactions while others reported rudeness and lack of professionalism.

Operational Issues

Customers expressed frustration over inconsistent hours, being closed during posted hours, and long wait times.
  • AP
    Abbey Press
    5 days ago
    1.0
    I hate leaving bad reviews but this place honestly sucks. Their service is absolutely horrible, they won't even interact with a customer for more than about 3 seconds. They didn't even give me a full bagel and what they did give me was about half the size of a normal bagel and part was burnt. When I went in to get a new bagel they exchanged dirty looks and kept giving me looks like I was stupid before they finally helped. Horrible service, loud employees, and good food only when its correct. Not coming back any time soon.
  • AA
    AwakeningSouL.Nicole
    Oct 21, 2025
    5.0
    My visits are primarily motivated by the superior quality of the matcha lattes offered here. Dunkin' excels in its preparation, delivering an exceptional balance of flavor and creaminess. Additionally, their pecan and praline ice cream stands out due to its rich, complex flavor profile and textural contrast, making it a noteworthy option for those seeking indulgent frozen desserts.
  • AW
    Ashley Wilhoit
    Oct 18, 2025
    5.0
    Ive been stopping by Dunkin on my way to work every once in a while. I always use the mobile app and pick up at the window. Saying these girls go above and beyond to help their customers is an understatement. Several times, they have been out of stock for something in my order, and they always happily offer substitutions with a smile. These girls are the best. Great customer service! Dunkin, you have gained a life long customer because of the delicious coffee you serve and the kind employees you have there.
  • JW
    Justina Warner
    Oct 5, 2025
    1.0
    They are always interrupting when you are trying to order and do to that the order never comes out right. They always have an attitude when you are trying to order.
  • GR
    Gabbriella Rose
    Aug 1, 2025
    2.0
    My brother and I go here often and people are usually pretty nice, however, when we went this morning, it was a different story. My brother is on the spectrum so occasionally he gets loud and I heard a worker say "Oh hell no". I'm not entirely sure if it was towards him, but if it was, it was very rude and against the discrimination policy all restaurants have. I've worked at 2 and we would never treat a guest like that. On a side note, on numerous occasions when I get the bacon avocado toast, the bacon has been forgotten more often than not. The same has happened with my sister. Workers need to be sure they're reading the tickets. Again, usually it's a better experience than this, but today was disheartening.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Quincy, IL?

Dunkin' in Quincy, IL is open daily from 5:00 AM to 9:00 PM for dining and from 5:30 AM to 8:30 PM for delivery services.

What types of meals does Dunkin' in Quincy serve?

Dunkin' serves breakfast, brunch, and lunch meals, offering a variety of options like coffee, espresso, breakfast sandwiches, and donuts.