When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Prospect Heights E Rand Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers praised the staff for their friendliness, efficiency, and willingness to help, particularly highlighting employees like AJ and Olga.
Food Quality
While some reviews noted excellent food quality, others reported issues with over-salted fries and inconsistent wing preparation.
Order Accuracy
Several customers expressed frustration with incorrect orders and lack of follow-up from management regarding order issues.
Cleanliness
Feedback varied, with some customers noting a clean environment, while others reported unsanitary conditions.
Service Speed
Customers experienced mixed reviews on service speed, with some praising quick service while others complained about long wait times.
AA
Alonso Arceo
2 days ago
1.0
Can’t perform under pressure, cancelled all orders cause it was too packed due to the Bears game, and left many people with hungry families. Never coming here again, honestly a shame that WingStop is represented by such a poorly ran location.
LA
Lauren Anderson
2 days ago
1.0
Terrible customer service. My order was incorrect. I called to contact manager on site she told me she would call me back in 10 minutes. After 20 minutes passed I followed up to get an update on a solution for my order. She said “Im very busy I don’t have time to deal with you I will call you in 30 minutes” then proceeded to hang up on me mid sentence.
No distinct resolution was discussed over the phone. I’ve never had worse customer service in my life.
VC
Vonpatrick Crigler
Dec 27, 2025
2.0
Chicken smelled funny
JP
Jake Pyon
Dec 5, 2025
5.0
High quality food with amazing workers
EE
Emely
Dec 3, 2025
5.0
Thank you to Olga, Very sweet lady. Amazing customer service, she was, quick and efficient. 10/10!
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop Prospect Heights E Rand Rd?
Wingstop Prospect Heights E Rand Rd is open daily from 10:00 AM to 1:00 AM for dine-in, pickup, and delivery.
Does Wingstop Prospect Heights offer delivery services?
Yes, they offer delivery including same-day and no-contact delivery options. You can order online through their menu URL.
Is there a drive-through service available at Wingstop Prospect Heights?
No, Wingstop Prospect Heights does not have a drive-through service; it is closed for drive-through every day.
What payment methods are accepted at Wingstop Prospect Heights?
They accept major credit cards including American Express, Discover, MasterCard, and Visa.
Where is Wingstop located in Prospect Heights?
Wingstop is located at 1312 E Rand Road, Unit 1, Prospect Heights, IL 60004, United States.
What types of wings and flavors can I order at Wingstop Prospect Heights?
Wingstop offers over 11 iconic wing flavors including Lemon Pepper and Original Hot, along with boneless wings and tenders, paired with seasoned fries and signature sides like Cajun Fried Corn and Buffalo Ranch Fries.
Can I pick up my order in-store at Wingstop Prospect Heights?
Yes, in-store pickup is available daily from 10:00 AM to 1:00 AM.
What nearby places can I visit around Wingstop Prospect Heights?
Nearby places include Jet's Pizza for more food options, Tip Nails for beauty services, and The Great Frame Up for gifts and crafts.
Is there a car wash service near Wingstop Prospect Heights?
Yes, Everclean Car Wash is near Wingstop Prospect Heights, making it convenient to get your car cleaned before or after your meal.
Are there any entertainment or leisure spots close to Wingstop Prospect Heights?
Elsie's Place, a casino, cafe, and sports bar, is nearby and a great place to visit for entertainment after enjoying your wings.