Wingstop

4.4
221 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Prospect Heights E Rand Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
1312 E Rand Road, Unit 1, Prospect Heights, IL
60004, United States

Hours

Reviews

4.4
221 reviews
5 stars
180
4 stars
6
3 stars
3
2 stars
8
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, efficiency, and willingness to help, particularly highlighting employees like AJ and Olga.

Food Quality

While some reviews noted excellent food quality, others reported issues with over-salted fries and inconsistent wing preparation.

Order Accuracy

Several customers expressed frustration with incorrect orders and lack of follow-up from management regarding order issues.

Cleanliness

Feedback varied, with some customers noting a clean environment, while others reported unsanitary conditions.

Service Speed

Customers experienced mixed reviews on service speed, with some praising quick service while others complained about long wait times.
  • AA
    Alonso Arceo
    2 days ago
    1.0
    Can’t perform under pressure, cancelled all orders cause it was too packed due to the Bears game, and left many people with hungry families. Never coming here again, honestly a shame that WingStop is represented by such a poorly ran location.
  • LA
    Lauren Anderson
    2 days ago
    1.0
    Terrible customer service. My order was incorrect. I called to contact manager on site she told me she would call me back in 10 minutes. After 20 minutes passed I followed up to get an update on a solution for my order. She said “Im very busy I don’t have time to deal with you I will call you in 30 minutes” then proceeded to hang up on me mid sentence. No distinct resolution was discussed over the phone. I’ve never had worse customer service in my life.
  • VC
    Vonpatrick Crigler
    Dec 27, 2025
    2.0
    Chicken smelled funny
  • JP
    Jake Pyon
    Dec 5, 2025
    5.0
    High quality food with amazing workers
  • EE
    Emely
    Dec 3, 2025
    5.0
    Thank you to Olga, Very sweet lady. Amazing customer service, she was, quick and efficient. 10/10!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.