At Papa Johns Pizza in Prospect Heights, IL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Prospect Heights pizza for any occasion. Call us for pizza delivery in Prospect Heights or stop by 1211 N. Elmhurst Road for carryout to order the best pizza in Prospect Heights, along with breadsticks, wings, and more!
The worst pizza that I had. I ordered Onions, Mushroom, Green peppers, Pepperoni and sausage. Vegetables almost wasn't there. My mushrooms were not visible and I couldn't even taste them because they weren't sliced but it looks like they where used in the chopper. Few onions and green peppers you can see on the pictures that you almost couldn't see it.
No more for me. A frozen pizza is better then this pizza.
CM
C M
Sep 14, 2025
1.0
9/14/2025 between 7:30-8:00pm - After checking our order was ready from the app, I came in the store to pick up our food. Cashier/manager took 7 minutes to ask for our name for pick up, and when I told him the name for the order, he didn't respond. After another 10 min of passive waiting, I asked him how long will it take for the order, then he made eye contact and completely ignored me. We were in the store for 25 minutes.
Waiting is okay but ignoring your customer when asked question is extremely rude. We'll be ordering pizza from elsewhere from now on.
SM
Sam Moratilla
Aug 28, 2025
1.0
Guy was nice but unfortunately the food was a complete let down. Bland and almost exactly like dominos but worse. I gave papa John's a try since i was comparing the two. The food I got here had a hair in it. The pizza and wings looked spongey. I'm local to the area and this is a new location to so I wouldn't risk your money.
SS
S
Jun 17, 2025
2.0
I ordered online and was never notified that my pizza was ready after waiting for over 55 minutes. And on top of that when i opened the pizza box at home i found that one pizza had a butter cup that was opened and spilled all over inside and the other pizza was missing butter cup all together. I will not return to this store.
SS
s131951
Apr 15, 2021
2.0
The quality of food/ingredients is decent and as expected. The service is much less than expected. I'm not a huge fan of the cheese sticks, but since Topper's is not available in this area, I give Papa John's a chance. The garlic dipping sauce addition makes the cheese stick and pizza more enjoyable for me. We usually order a few extra dipping sauce cups. There have been three occasions we have ordered from this location. The last two times were within two weeks of each other. The extra dipping sauces were forgotten the first time; pick-up done through Door Dash, so not a huge deal as credit was given. Yesterday when picking up an order, I had asked if the extra dipping sauces were and was assured that they were. I arrived home and they were not. Not terribly surprised, but still frustrating. I feel there is high turnover at this location and apathy, so I am just done with giving this location business. I will probably be hesitant about any Papa John's location for a while. An easier decision personally as I'm not a huge fan. I would love for management/an owner to come forward with something sincere and own this, but I feel if I get any response at all it will be the standard "We're very sorry for your experience and we'll strive to improve our process" type of response. Keep on keepin' on friends. If you're a Papa John's fan, this won't change your mind. If you're a bit sick of apathetic customer service, maybe this will serve as a bit of a PSA for you.
-S