Dunkin'

3.6
251 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Prospect Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
1204 S Milwaukee Ave, Prospect Heights, IL
60070, United States

Hours

Reviews

3.6
251 reviews
5 stars
117
4 stars
48
3 stars
18
2 stars
13
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude behavior and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mention inconsistent food quality, with complaints about stale donuts and poorly prepared items.

Cleanliness

The establishment is generally noted for being clean and well-maintained, contributing positively to the customer experience.

Speed of Service

Customers report varying experiences with wait times, with some praising quick service while others mention long delays.
  • EY
    Emily Yee
    5 days ago
    2.0
    Went through the drive thru, got a sausage egg and cheese on a croissant and it was just really sloppily put together, the matcha tea latte is okay, would’ve been better if it wasn’t so sweet
  • LL
    Liz
    Oct 2, 2025
    3.0
    I’ve been coming here even beforer this place closed down for a while. The last two times I came here to get a coffee original blends its had a lot of water. The color is off, its water down and it doesn’t take good, I hope they can fix it.
  • RH
    RAUL H
    Aug 23, 2025
    5.0
    Dunkin’ Donuts in Palwaukee, Wheeling IL offers excellent service and a spacious waiting area. The new chipotle wrap is a must-try—flavorful and satisfying. Great spot for a quick bite and coffee.
  • YA
    Yareni Arias
    Aug 11, 2025
    5.0
    These guys are FANTASTIC! Especially the morning crew. I’m sure they’re sick of seeing my name pop up on the mobile order queue but they are always friendly, fast and deli deli!!
  • LC
    Lorena Castro
    Aug 3, 2025
    1.0
    Today I went to this Dunkin location and let me tell you how upset and frustrated I was with the staff mainly the manager Mayra. While ordering my food trough the drive thru not only was she hurrying me up she was not putting the right information in the screen even with me attempting to correct her to make sure my order was right. Before I could order something else she cut me off and send me to the window. While trying to explain to the guy in the window I could tell he didn’t care. I added my item just to find seconds later they didn’t have any type of donuts. After all the hastle my coffee order was not what I asked for and it was pointless going back. 0/5 experience would not recommend this location .

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Prospect Heights, IL?

Dunkin' in Prospect Heights, IL is open from 4:00 AM to 10:00 PM Monday through Saturday and from 4:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location offers drive-thru service for your convenience.