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Dunkin' Zero
Brand Certified

Dunkin'

4.0
(372 reviews)

Business Details

3101 W. 147th St, Posen, IL
60469, United States
(708) 371-9150
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Posen, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3101 W. 147th St, Posen, IL
60469, United States

Hours

Reviews

4.0
372 reviews
5 stars
210
4 stars
67
3 stars
33
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, both through the drive-thru and mobile app.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including burnt items and poorly made coffee.

Consistency

While some customers praised the consistency of their orders, others noted a decline in quality and service compared to previous experiences.
  • TC
    Thailand Cee
    Jan 26, 2026
    1.0
    They rude in the drive through they gave me hard hashbrowns i had to go in just so they can make them over and get fresh ones smh
  • TT
    Timothy Torres
    Dec 29, 2025
    1.0
    I ordered a Peach Dunkin’ Energy with very little ice. It arrived flat and drowning in ice Not the first time mind you but you grow to notice details tend to get lost at this Dunkin. It’s not anger-inducing, just quietly disappointing. You hope for better, you don’t get it, and you move on knowing exactly what to expect next time. Did I mentioned I ordered peach? Yeah they gave me Berry. Just a customer who had a disappointing day and an even worse drink. Yall ahh dunkin
  • AA
    allison
    Dec 6, 2025
    2.0
    Used to be my go to location but lately the coffee just has been tasting like watered down coffee and some sugar. My iced drinks always turn out super dark regardless of me having milk in them… not worth the up charge of a medium iced coffee being $4 now. Also showed up around 4 am the other day before work and yet no employees were there regardless of drive thru being open (the app also let me place an order). I got refunded thanks to corporate but still very annoying. I’d rather drive an extra mile to literally anywhere else
  • VM
    vibez missi
    Nov 2, 2025
    1.0
    The worst Dunkin' ever the staff is super rude!! The customer service is zeeerrrroooo!!!!!
  • BG
    Bob Geis
    Nov 1, 2025
    1.0
    Not great. Service was poor. Was given a random product I didn't order. Avoid and visit a trashy gas station for a superior experience.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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