Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Posen, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, both through the drive-thru and mobile app.
Product Quality
Several reviews mentioned dissatisfaction with the quality of food and drinks, including burnt items and poorly made coffee.
Consistency
While some customers praised the consistency of their orders, others noted a decline in quality and service compared to previous experiences.
TC
Thailand Cee
Jan 26, 2026
1.0
They rude in the drive through they gave me hard hashbrowns i had to go in just so they can make them over and get fresh ones smh
TT
Timothy Torres
Dec 29, 2025
1.0
I ordered a Peach Dunkin’ Energy with very little ice. It arrived flat and drowning in ice Not the first time mind you but you grow to notice details tend to get lost at this Dunkin. It’s not anger-inducing, just quietly disappointing. You hope for better, you don’t get it, and you move on knowing exactly what to expect next time.
Did I mentioned I ordered peach? Yeah they gave me Berry.
Just a customer who had a disappointing day and an even worse drink. Yall ahh dunkin
AA
allison
Dec 6, 2025
2.0
Used to be my go to location but lately the coffee just has been tasting like watered down coffee and some sugar. My iced drinks always turn out super dark regardless of me having milk in them… not worth the up charge of a medium iced coffee being $4 now. Also showed up around 4 am the other day before work and yet no employees were there regardless of drive thru being open (the app also let me place an order). I got refunded thanks to corporate but still very annoying. I’d rather drive an extra mile to literally anywhere else
VM
vibez missi
Nov 2, 2025
1.0
The worst Dunkin' ever the staff is super rude!! The customer service is zeeerrrroooo!!!!!
BG
Bob Geis
Nov 1, 2025
1.0
Not great. Service was poor. Was given a random product I didn't order. Avoid and visit a trashy gas station for a superior experience.
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