Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,805 reviews
5 stars
421
4 stars
303
3 stars
323
2 stars
197
1 star
561
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and inattentive service, with long wait times and incorrect orders being common complaints.
Cleanliness
The restaurant was often described as dirty, with reports of flies, roaches, and unsanitary conditions in both the dining area and restrooms.
Food Quality
Many customers experienced issues with food quality, including cold, stale, or improperly prepared items, leading to dissatisfaction.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.
Management Issues
There were calls for better management and training, as many customers felt the staff lacked professionalism and efficiency.
- CJCameren JonesNov 9, 20251.0The women's bathroom smells so bad, even stuffing my face in my coat did nit help. Nor breathing through my mouth. I barely managed to avoid vomiting from the smell by rushing out as soon as possible. I don't know what happened but it needs to be fixed. We told the workers but they seemed like they did not care. You could smell it outside the bathroom too.
- JKJonathon KrismanichNov 5, 20251.0Everytime I go to the mcdonalds around midnight, they say the systems are always down. Even if i place a mobile order, seems like they rather not do their job..but because its a mobile order, it usually doesn't let me cancel the order
- TBTony BalsamoNov 1, 20251.0Not one single person there cares about quality or service. Long wait times for incorrect items along with horrible attitudes. Theres always one lady there that’s yelling all the time at everything. Hard to get service at the counter after they throw your food at you and forget your drink. Honestly this location needs shut down.
- TFTonya FlemingOct 23, 20251.0Went thru drive thru on 10/23/25 at approx 4:20. Went thru drive thru & u have the worst order taker that I have ever encountered! Sat through 2 cars before she ever came on & all she said is this mobile something I said no she said order when ready & I did & 1 min later shes asking me to repeat my order! She was very rude & when I was done with order she didnt tell me how much it was, just go around! Will never go back to this McDonalds again! So high priced & thats the service u get, I'll go to a nice sit down restaurant & hopefully get good service or that someone actually likes their job!
- DSDerek SpearsOct 23, 20251.0The place is always dirty. I thought it would be cleaner in the morning but I was wrong. It's only slightly better. You can always count on at least one fly to be buzzing around. There's always a mess behind the counter. While it's amazing they still have their jungle gym, I wouldn't trust it at all to be properly cleaned. I try to avoid going to this one. I'm pretty sure their large cups aren't actually large. I compared theirs to one from the Wood River location and shocker. Wood Rivers Large was larger than theirs.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2 Engineer Road, Pontoon Beach?
McDonald's is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service every day of the week, 24/7.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24/7 every day of the week.
What food ordering options are available at this McDonald's?
Customers can order via the McDonald's App, online delivery, curbside pickup, same day delivery, and no contact delivery.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What kinds of services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located?
McDonald's is located at 2 Engineer Road, Pontoon Beach, IL 62040, USA.
Are there any hotels near McDonald's in Pontoon Beach?
Yes, nearby hotels include Days Inn by Wyndham Pontoon Beach, Fairfield Inn and Suites, La Quinta Inn & Suites Pontoon Beach, Best Western Plus Pontoon Beach, and Super 8 Pontoon Beach IL St. Louis MO Area.
What nearby food options are available around this McDonald's?
Nearby food options include Hunt Brothers Pizza, Taco Bell, Tres Caminos Pontoon Beach, La Mexicana Mexican Restaurant, Rosati’s Pizza, and Denny’s.
Are there any points of interest or amenities nearby McDonald's?
Yes, nearby points of interest include Randall D. Dalton Veterans Memorial Park, Village of Pontoon Beach government offices, several gas stations like Mobile Gas Station and Mobil, and U-Haul Neighborhood Dealers for truck rentals.