Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,812 reviews
5 stars
422
4 stars
303
3 stars
322
2 stars
197
1 star
568
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customers frequently reported rude and unhelpful staff, with many experiences highlighting a lack of professionalism and care.
Food Quality
Numerous reviews mentioned poor food quality, including cold, stale, or improperly cooked items, leading to dissatisfaction.
Service Speed
Long wait times were a common complaint, with many customers experiencing delays in both drive-thru and in-store orders.
Cleanliness Issues
The restaurant was often described as dirty, with reports of unsanitary conditions in both the dining area and restrooms.
Order Accuracy
Many customers noted that their orders were frequently incorrect, with missing items or wrong food being a recurring issue.
- ECEduardo ContrerasJan 4, 20261.0The worst McDonald’s I’ve seen, very slow the staff is rude they throw your food, they don’t serve what you ask for, if I could give it zero stars I would gladly do it
- BDBell DelanyDec 21, 20251.0The rudest staff. Can't take time to listen and then they get it wrong and talk over you. I will literally drive out of town before I continue to order/shop here.
- CLC. lambertDec 19, 20255.0The manger was super sweet, I was disappointed at first the playground wasn’t open but the manger made our day.
- LBLarry BeyerDec 15, 20251.0Well first off went thru drive thru yesterday sat there for 20 min no one evee took my order i drove off as well as other cars. Today i go back ordered and got 2 sides of gravy no bisquit i ordered meals got my hash browns but no bisqiut for my bisqiuts and gravy only 2 side gravys which i did order 1 extra gravy.didnt go to this mcdonalds for a long time because of service i guess ill have to go elsewhere which is further away. Ridiculous bullshit.
- RLrobert lauxDec 12, 20251.0Went here inside on 2-12-25 and the food was the worst McDonald's due to the grease in the fryer needing changed. We complained and and was given more fresh fries however they were very brown also cooked in the same used up grease with a horrible taste. We also got nuggets cooked in the same grease which were cold to the touch. My wife also got a burger that was cold and hard on the edges. We decided to throw the food away. Doesn't McDonald's have standards for changing their fryers.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2 Engineer Road, Pontoon Beach?
McDonald's is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service every day of the week, 24/7.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24/7 every day of the week.
What food ordering options are available at this McDonald's?
Customers can order via the McDonald's App, online delivery, curbside pickup, same day delivery, and no contact delivery.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What kinds of services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located?
McDonald's is located at 2 Engineer Road, Pontoon Beach, IL 62040, USA.
Are there any hotels near McDonald's in Pontoon Beach?
Yes, nearby hotels include Days Inn by Wyndham Pontoon Beach, Fairfield Inn and Suites, La Quinta Inn & Suites Pontoon Beach, Best Western Plus Pontoon Beach, and Super 8 Pontoon Beach IL St. Louis MO Area.
What nearby food options are available around this McDonald's?
Nearby food options include Hunt Brothers Pizza, Taco Bell, Tres Caminos Pontoon Beach, La Mexicana Mexican Restaurant, Rosati’s Pizza, and Denny’s.
Are there any points of interest or amenities nearby McDonald's?
Yes, nearby points of interest include Randall D. Dalton Veterans Memorial Park, Village of Pontoon Beach government offices, several gas stations like Mobile Gas Station and Mobil, and U-Haul Neighborhood Dealers for truck rentals.