Brand Certified
McDonald's
2.9(1836 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2 Engineer Road, Pontoon Beach, IL
62040, United States
Certified by McDonald's • Mar 01, 2026
(618) 797-7924
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.9
1,836 reviews
5 stars
426
4 stars
304
3 stars
324
2 stars
198
1 star
584
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported long wait times, rude staff, and frequent order mistakes.
Cleanliness
The restaurant was frequently described as dirty, with issues in the bathrooms and overall hygiene.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with some customers expressing concerns about food safety.
Management Issues
Several customers noted mismanagement, including understaffing and lack of proper training for employees.
- DPDavid Parry4 days ago5.0Mercedes is the bomb! She's constantly running around fixing any and all problems! The only reason I come back is because of her service! She needs a raise or something she runs around here and keeps a cool head while doing it! She also leads her team very well!!
- ZDZack DeRousseFeb 26, 20261.0I get a bacon, egg, cheese bagel about once a month from this location and the staff NEVER toasts the bagels… always comes out cold on an untasted bagel. Corporate should be disappointed in this location and their staff… Sorry excuse for a McDonald’s if you ask me.
- AFautumn farrisFeb 22, 20261.02 medium fries a lemonade and chicken sandwich took 30 minutes to make standing inside watching all other orders get handed out. Another encounter between a manager staff and customer the customer ordered wrong offered to pay the price difference and the manager came from the back “what are you saying I messed up” very rudely. Someone needs to turn the staff and management every way but loose at this location.
- JPJacob PaitzFeb 20, 20261.0Place is completely mismanaged. Sat in drive thru for 15 minutes, no one answered to take an order. Went inside to try and order and they had one person working drive thru and inside. Place is also dirty and food is questionable. Out of condiments and basic supplies. McD should be ashamed
- ABAshley BunetaFeb 19, 20262.0Fries were cold, burgers were hot, they definitely gave me old fries, didn’t get any of the sauce I paid for. I rarely ever go to or order from this location but when I do it’s always terrible. Im spending $50 Everytime I order so I expect all of my food to be hot, even warm would have been nice tbh.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2 Engineer Road, Pontoon Beach?
McDonald's is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service every day of the week, 24/7.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24/7 every day of the week.
What food ordering options are available at this McDonald's?
Customers can order via the McDonald's App, online delivery, curbside pickup, same day delivery, and no contact delivery.
Which payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What kinds of services does McDonald's provide at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located?
McDonald's is located at 2 Engineer Road, Pontoon Beach, IL 62040, USA.
Are there any hotels near McDonald's in Pontoon Beach?
Yes, nearby hotels include Days Inn by Wyndham Pontoon Beach, Fairfield Inn and Suites, La Quinta Inn & Suites Pontoon Beach, Best Western Plus Pontoon Beach, and Super 8 Pontoon Beach IL St. Louis MO Area.
What nearby food options are available around this McDonald's?
Nearby food options include Hunt Brothers Pizza, Taco Bell, Tres Caminos Pontoon Beach, La Mexicana Mexican Restaurant, Rosati’s Pizza, and Denny’s.
Are there any points of interest or amenities nearby McDonald's?
Yes, nearby points of interest include Randall D. Dalton Veterans Memorial Park, Village of Pontoon Beach government offices, several gas stations like Mobile Gas Station and Mobil, and U-Haul Neighborhood Dealers for truck rentals.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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