Burger King

3.4
604 reviews

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 1301 E Chain of Rocks Rd. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Pontoon Beach, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Burger King
1301 E Chain of Rocks Rd, Pontoon Beach, IL
62040, United States

Hours

Reviews

3.4
604 reviews
5 stars
230
4 stars
103
3 stars
75
2 stars
45
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude behavior and long wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication regarding menu items.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.

Speed of Service

Many customers expressed frustration over slow service, particularly in the drive-thru, with long wait times reported frequently.
  • MD
    Michael Delcour
    2 days ago
    5.0
    Hey MCDONALDS….this place is how you do customer service. Ya’ll need to take a field trip and see how it’s done. Very clean store and service was just off the chart. If I had to pick on negative though, guy working in back….pull your pants up dude. Nobody wants to see your skivies like that.
  • MK
    Megan Keeler
    Dec 16, 2025
    5.0
    Thank you guys! The food was really hot and fresh. My husband doesn't like burger king but he even admitted it was really good. I had a double whopper and he had 2 double cheeseburgers. The restaurant and restrooms were also well kept and clean. Lavecia served us our order and took care of us. She was so sweet and kind. It felt like she really kept spirits up in the restaurant. Everyone seemed very pleasant. Thank you thank you and God Bless!
  • RM
    Ryan McNamara
    Oct 4, 2025
    1.0
    I just left this Burger King 5 minutes ago and my order was completely wrong. I ordered regular cheesy tats. They gave me the jalapeno ones. I cannot eat jalapenos and when I got to my burger I ordered a plain with cheese and guess what had everything on it butt cheese. They didn't even get my drink right. I ordered a Dr pepper and I got Coke stay away
  • AM
    Angel M
    Sep 25, 2025
    1.0
    If you wanna go and get Ridiculed and make fun of and talk to you behind your back like you’re being bullied in high school by all means go to this location. your customer service is junk and they really need to be trained on how to treat people. There could’ve been many things I would’ve made fun of them about like they’re nasty hair, not being wrapped up
  • JC
    Julio Cesar Camacho
    Sep 17, 2025
    4.0
    En general bien para ir a comer.

Frequently Asked Questions About Burger King

I would like to check the balance of my Crown Card

Please visit bk.wgiftcard.com for more details on your Crown Card balance and account information.

I would like to apply to a position at Burger King. How can I do this?

We look forward to reviewing your application! Please visit careers.bk.com or contact one of our restaurant locations here to apply: bk.com/store-locator