Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pontiac, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
465 reviews
5 stars
216
4 stars
87
3 stars
59
2 stars
30
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised friendly service.
Order Accuracy
Numerous reviews highlight issues with order accuracy, including incorrect drinks and food items, leading to customer frustration.
Coffee Quality
While some customers enjoy the coffee, others report inconsistencies in taste and quality, with complaints about over-sweetening and burnt flavors.
Cleanliness
Several reviews mention unsanitary conditions, including dirty bathrooms and flies in the store, which negatively impacted customer experiences.
Speed of Service
Customers noted varying wait times, with some experiencing quick service while others faced long delays, particularly during busy hours.
- JCJason Codding1 day ago1.0Charged $1.00 for cup of water, after I just paid for a $5 coffee
- DDDavid DunhamDec 24, 20255.0They make the best coffee here, very friendly staff!!
- KSkyra shehornNov 22, 20255.0I go to dunkin only a few times a month. yesterday morning i was having a hard time and went to get a coffee. the staff gave me a free donut. That definitely made my day and I truly appreciate the staff that morning❤️
- RMREMBERT MCGRUDERNov 15, 20251.0People act as if you are bothering them buy asking or making your order. People never smile, take your food and get out additude. Doordash from there but would never spend a dollar there .
- CCChristina ColvinNov 12, 20251.0Go to this establishment everyday for 3 years and consistently I get the same drink every single day and somehow managed to get an iced black coffee today for my order. My orders are always seeming to be different shades of color. I get it yall get busy but my coffee is the same everyday. Im literally disappointed as hell and will no longer be supporting this business. $5 coffee everyday for 3 straight years and can never get the coffee I ask for
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Pontiac, IL?
Dunkin' in Pontiac, IL is open every day from 4:30 AM. Closing hours vary by day: 8:00 PM Monday, Tuesday, Thursday, Friday, and Sunday; 9:00 PM Wednesday; and 7:00 PM Saturday.
What special holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers new and returning favorites such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does Dunkin' offer delivery and curbside pickup services?
Dunkin' provides both delivery and curbside pickup services for customer convenience.
What meals are served at Dunkin' in Pontiac, IL?
Dunkin' serves breakfast, brunch, and lunch, making it a great stop for morning and midday meals.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, customers can order ahead via the Dunkin' mobile app available on both iOS and Android platforms for a fast grab-and-go experience.
What are some nearby food options around Dunkin' on West Reynolds St?
Nearby food options include The Taco Truck (Mexican/Texmex), Pizza Hut (pizza delivery), KFC (fast food chicken), Wendy's, Burger King, and Church's Texas Chicken, providing various tastes around Dunkin'.
Are there nearby hotels for visitors who want to stay near Dunkin'?
Yes, there are several nearby hotels including Best Western Pontiac Inn, Super 8 by Wyndham Pontiac, Super 8, and Quality Inn, which visitors can consider for accommodation.
Can the nearby gas stations help customers visiting Dunkin'?
Customers visiting Dunkin' can benefit from nearby gas stations such as BP and Shell for fueling needs or quick convenience store purchases during their trip.
Does Dunkin' have a drive-thru and what payment methods are accepted?
Yes, Dunkin' in Pontiac, IL has a drive-thru and accepts both debit and credit card payments for customer convenience.
What are the specialty items I can find at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, offering a variety of options to satisfy your cravings any time of day.