Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
807 reviews
5 stars
267
4 stars
166
3 stars
110
2 stars
78
1 star
186
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned that the food was often cold, stale, or incorrect, with frequent complaints about missing items.
Cleanliness
Several customers noted unsanitary conditions, including dirty floors and a foul smell in the restaurant.
Mixed Experiences
While some customers praised the food and service, many others had consistently negative experiences, indicating a lack of reliability.
Management Concerns
Feedback highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.
- DCDaniela De La Cruz6 days ago1.0Lady that works at the window always wearing a purple sweatshirt every morning has such an attitude for no reason. It’s like she knows my order because she starts off super nice and as soon as I say my order her whole attitude changes. I say thank you at the window and she just went “hmm” while not even looking at me while handing me my food. So rude and what’s the attitude for at 7:50 in the morning lol
- DBDylan BoydNov 1, 20252.0This place either forgets an item from my order or screws up something with the order EVERY TIME I go there. Service is never very good.
- FFFrankOct 10, 20251.0Service is bad and employees are rude here. Literally stood at the counter trying to place an order for seven minutes and nobody would help us even though several employees saw us standing there. One of them looked like a manager since she was wearing a different color shirt. Finally a younger kid came out of the bathroom and decided to take our order. He started giving us attitude like he didn't want to be there. So we decided to leave and take our business elsewhere. Don't recommend you come here.
- JRJohn ReinhartOct 9, 20252.0Guaranteed 9 times out of 10 that my order will be messed up or missing items. Even after confirming it at the window.
- EEErikOct 5, 20251.0If I could give zero stars I would go below zero
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's in Plano, IL?
McDonald's in Plano, IL is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location have a drive-through service?
Yes, the McDonald's at 12704 E Route 34 offers drive-through service daily from 6:00 AM to 11:00 PM.
What delivery options does McDonald's offer?
McDonald's offers delivery with services including curbside pickup, same-day delivery, and no-contact delivery.
Can I order from McDonald's using a mobile app?
Yes, you can order using the McDonald's mobile apps available on the Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's?
McDonald's accepts various payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located?
It is located at 12704 E Route 34, Plano, IL 60545, United States.
Are there any nearby restaurants I can visit before or after McDonald's?
Nearby restaurants include Planet Pizza, Two Partners Cafe for breakfast and brunch, Antoni's Authentic New York Style Pizza, Six19 Kitchen and Bar, and Fox Ranch Tavern.
What local shops and boutiques are near McDonald's?
You can visit Main Street Merchants, a boutique and flowers & gifts shop, or Andie’s Attic for shopping nearby.
Are there any nearby entertainment or event venues close to McDonald's?
The Essence Room is a nearby event planning and concert venue you might enjoy before or after dining at McDonald's.
What other services and amenities are available near McDonald's?
Nearby services include Grace's Place and GP Kidz day care centers, the Plano Illinois Secretary of State Facility, and outdoor spots like Lake Plano.