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Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Plano, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong drinks, leading to frustration and disappointment.
Cleanliness and Quality
Several reviews mentioned unsanitary conditions and poor quality of food and drinks, including old donuts and improperly prepared items.
Mixed Experiences
While some customers praised the friendly service and good coffee, many others reported consistently negative experiences, indicating a lack of reliability in service.
JE
Jeremy Emery
5 days ago
5.0
This the best Dunkin’ Donuts in the 331
AR
Arbenita Rushani
Jan 30, 2026
1.0
Asked for a chai. Paid $6 for a cup of ice. Usually I don't ask for light ice because I never had a problem with it but this is ridiculous. $6 coffee for 6 sips out of it.
MM
Marlon
Jan 13, 2026
1.0
The tall black guy with the name tag dylan is rude as hell! When I came through the drive thru he had a nasty attitude towards me and each time I corrected him he audibly sighed as if I was bothering him, I’m never ever coming to Dunkin when that man is clocked in. Disappointed do better. Bring back the old barista that actually made drinks to the customers standards. Amazing customer service that guy had bring him back! He was always sporting a gold chain.
LO
Leslie Oliver
Jan 10, 2026
1.0
If I could give a zero I would. Placed our order via app. Picked up the order. Only got 2 out of 3 sandwiches. Forgot our hashbrowns…. I walk inside. I’m friendly. It took 2 min for them to acknowledge acknowledge my presence then girl #1 comes. I tell her what I was shorted. Blank stare. Then she asks me what I want. I state my sandwich and hashbrowns. After another woman and I assume the manager, start discussing the situation. He starts yelling and slamming stuff saying he made the sandwiches. I finally lost my patience and basically said if you’re insinuating that I am trying to scam you out of a sandwich you’re sadly mistaken. Our order was $60!. After a lot more slamming of oven doors and complaining. I get my sandwich. No one says thank you, have a nice day. I knew better! Oh plus the store is dirty! I’ll never eat there again.
MR
Maria Robles
Dec 14, 2025
5.0
Staff is awesome, order always on point. I go every day on my way to work. Love my Dunkin Donut shop.
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