Portillo's Pick Up Plainfield

Reviews

• CO

  Christine Oslac

  3 days ago
  1.0
  In the last 4 visits at this location our order has been wrong 3 times! We called last night to let them know once again our order was wrong and that this was 3rd out of 4 times. The manager came on the phone and was super kind apologized and asked for my husbands email address and phone number and said she would be sending us coupons for food and drinks to make up for all the errors, in about 30 min. That was last night, we still have received nothing from that store.
• CC

  chuckface06

  Mar 25, 2026
  4.0
  This is one of the drive-through only locations, so I parked and ate since I wasn't near home. Food was fresh, picking up my online order was easy, the got my order and condiments correct. My only complaint was they didn't give me ANY napkins! I love Portillo's, but for that greasy goodness you almost need plastic gloves. No napkins at a location that most people will eat in their car is unfortunate.
• SD

  Sam D

  Mar 22, 2026
  5.0
  Same Portillo's food and same friendly service... Only in a dine out format. There's is no dining room at this location. Now only if the Portillo's app actually worked!
• DK

  Dennis K

  Mar 14, 2026
  5.0
  I prefer the full service locations over the Pick Up only. This was my 78th unique location that I visited.
• MS

  Mark Stromberg

  Mar 8, 2026
  4.0
  Its CRAZY how the average person who eats at a fast food location tries to give their own "FOOD GURU" critic review lol dude its fast food. Its a gamble.... with that being said, let's face it. Midwest people = Love portillos. And the fact they have made a well oiled machine aka drive through building is impressive. They had orders out much quicker than the other locations near me I feel. Remember with fast food, you get what you pay for.

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