Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
646 reviews
5 stars
240
4 stars
136
3 stars
92
2 stars
33
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees yelling or displaying poor attitudes.
Food Quality
Numerous reviews highlighted issues with food being cold, stale, or improperly prepared, including reports of food poisoning.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers expressing frustration over having to return for corrections.
Cleanliness
Some customers noted cleanliness issues, particularly with sticky floors and tables, although a few praised the overall cleanliness.
Service Speed
While some customers appreciated the quick service, others experienced long wait times and poor communication during busy periods.
- BCBrennan CetoDec 24, 20251.0We were going around town looking for a place to eat due to not having any at home at the moment on Christmas Eve. This young lady had the worst attitude I’ve ever seen. We saw there were cars in the drive thru so we thought they were open after checking many other places around. We got into the drive thru and the lady said, “we’re closed” with quite an attitude. I asked why there were cars in the drive thru and she repeated it again, but even meaner. I asked again why there were cars all in a nice manner without raising my voice yet she had her’s raised the whole time. She then proceeded to scream at us and yell that the cars are in line due to having online orders and as soon as they’re done with the online orders they’re, “finna” close. There was no reason to yell or be rude you could’ve said I’m sorry but we’re closed and if I asked why there are cars like I did then you can just respond with they have online orders. We would’ve just said okay sorry and left but instead she was rude from the start.
- SASheharyar AnsariDec 13, 20251.0Went at 9:43 am to pick up a Uber Eats order, google said it was open but workers say it opens at 11, I called before hand to see if it was open but no one answered
- KAKaeleb AidenNov 24, 20253.0The food was good nothing wrong there. But this is the 4th time I’ve paid for two bbq and only got one or got one bbq and one other random sauce. And this time the manager went and told the dasher I didn’t pay for the sauce. Might just be me but the picture clearly shows 2 bbq sauce. This has been a repetitive thing.
- FSFarhan SyedNov 15, 20251.0Employees are terrible
- DLdaniel langeNov 3, 20251.011/02/2025 Order a Biggie bag meal from the drive through pulled through to park lot to eat the food was Ice cold , fry cold , nuggets cold. I said what ever let the burger be fine it was covered in grease like someone Slopped in on i say I can't handle this just wanted a quick meal. I drive back through show the girl the sandwich like you see this na it's a burger . Rude I don't want 😤 your meal or a reorder manger No refunds ill make it again come on you don't play with people meal well I guess they do
Frequently Asked Questions About Wendy's
Is 13407 S. Rt. 59 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 13407 S. Rt. 59 in Plainfield, IL currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
What are the drive-thru hours for this Wendy's location?
Drive-thru is open from 7:00 AM to 1:00 AM Sunday through Wednesday, and until 2:00 AM Thursday through Saturday.
Does this Wendy's location serve breakfast?
Yes, breakfast is served and includes combos, sandwiches, coffee, and sides available via app or in-store.
Can I order Wendy's food for delivery or takeout at this Plainfield location?
Yes, Wendy's offers delivery and takeout services at this location through their app and website.
What payment options are accepted at this Wendy's?
Accepted payment methods include American Express, Cash, Discover, Mastercard, and Visa.
How do I provide feedback or contact the Wendy's at 13407 S. Rt. 59?
You can contact their Customer Care via live chat, call 888-624-8140, fill out the satisfaction survey online, or call the location directly at (815) 439-1269.
Are gift cards available to purchase for this Wendy's location?
Yes, gift cards can be purchased in-restaurant, through various retailers, or online via their gift card portal.
What nearby places might be useful to know when visiting this Wendy's?
Nearby places include Suburban Healthcare Associates for medical needs, Pearle Vision for eyewear, and HOTWORX gym for fitness activities, all conveniently close to Wendy's.
What other dining options are near this Wendy's location?
Other nearby fast food and restaurant options include Little Caesars Pizza, Doggie Diner, Slim Chickens, White Castle, Jersey Mike's Subs, and Culver's, providing variety before or after your meal at Wendy's.
Are there any nearby amenities that might help customers visiting Wendy's?
Nearby amenities include Shell gas stations, Circle K convenience store, and Planet Fitness gym, which customers can use when visiting Wendy's.