Panera Bread

3.9
415 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Plainfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Panera Bread
12632 IL Route 59, Plainfield, IL
60585, United States

Hours

Reviews

3.9
415 reviews
5 stars
202
4 stars
95
3 stars
42
2 stars
17
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying the meals while others found them cold, poorly prepared, or missing ingredients.

Service Issues

Numerous reviews highlighted problems with order accuracy, slow service, and rude staff interactions, leading to customer dissatisfaction.

Atmosphere

The atmosphere of the location was generally praised, with many customers appreciating the clean environment and comfortable seating.

Pricing Concerns

Several customers expressed that prices have increased while portion sizes and food quality have decreased, leading to a perception of poor value.

Management Response

Feedback indicated that management often failed to address customer complaints effectively, contributing to negative experiences.
  • NS
    Navjeet Singh
    6 days ago
    3.0
    Gave me a complete different soup than what I ordered.
  • MM
    Marilynn
    Nov 9, 2025
    1.0
    I came in yesterday around 3pm and had the most horrid experience you can imagine going into a Panera. I typically have a great experience with the workers and staff at other local food chains, however this one individual employee RUINED Panera for me forever. A larger wide male employee was *EXCEPTIONALLY* rude when I received my order. I have never before had an encounter like this but I left upset and without an appetite. He forgets my side bread and when I corrected him about it he rudely handed it to me then I heard him silently cuss me out when walking away and I was in utter shock and disbelief. That is so inappropriate from a proper employee of a Panera establishment. I will not be coming back any time soon and hope disciplinary action is ensued as this was no matter of professionalism.
  • SS
    Shakir Salam
    Aug 30, 2025
    5.0
    Fresh stuff
  • LL
    Lora
    Jul 12, 2025
    1.0
    Just found hair in my Panera bread 🤢🤢🤢

Frequently Asked Questions About Panera Bread

Does Panera Bread Plainfield accept reservations?

No, Panera Bread Plainfield does not accept reservations.

What are the operating hours of Panera Bread Plainfield?

Panera Bread Plainfield is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM.