Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
866 reviews
5 stars
335
4 stars
180
3 stars
108
2 stars
58
1 star
185
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional behavior from staff.
Employee Performance
While some employees, like Chris and Ryan, received praise for their friendly and efficient service, many others were criticized for being careless and unhelpful.
Food Quality
The food quality was inconsistent, with complaints about stale items and incorrect orders, though some customers noted that when fresh, the food was enjoyable.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and a lack of accountability for mistakes.
Cleanliness and Atmosphere
The cleanliness of the location received mixed reviews, with some customers noting it was clean and welcoming, while others experienced chaotic service.
- JPJoelle PigorsNov 14, 20255.0Our Autism group of 1st-3rd graders and as many Staff went to McDonald’s on Rt 59 in Plainfield, IL. We called first to give them advanced notice. The staff were very patient while our staff helped each student order their food with AAC devices and pay with cash and receive change. The McDonald’s staff and customers were very kind and patient with us. I think it was because of this kindness that our students had a calm and successful community trip!! Thank you, McDonald’s Plainfield!
- MJMrleenk JlfeNov 10, 20251.0The employees don’t know a menu when I ask the a sandwich what I want they just add the the things what I don’t want
- IKIeva KasperaviciusOct 29, 20251.0Have been there few times, but evey time was horrible today just went past it. Cheap management don't have staff., unprofessional service if you can call it service.....
- JBJaden BoddenOct 26, 20251.0I’ve been sitting here waiting for my food after a long day and I’m seeing employees laughing and talking to their friends who walked in instead of working on my food I’ve been sitting here for 40+ mins waiting for a 6 dollar meal deal. It seems nobody here cares about their job this is genuinely the worst McDonalds experience I’ve ever had
- ASAllie SmithOct 24, 20255.0Ok, usually we do not have good experience at Mc Donald’s (Bad experience with Location on Hwy 30, also Plainfield,Il location) But yesterday I was impressed by the service Manager Azia- was amazing I was confused by the monopoly game And she took her time to listen, explaining and take my order Food was very tasty and good All the staff was nice Impressed Thank you!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Plainfield, IL?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight, and on Sundays opening at 6:00 AM.
Does this McDonald's location offer delivery services?
Yes, delivery is available every day from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays, and from 6:00 AM on Sundays.
Can customers use the drive-thru at this McDonald's?
Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays, with Sunday service starting at 6:00 AM.
What ordering options are available at this McDonald's location?
Customers can order via the McDonald's App, mobile ordering, curbside pickup, delivery including same-day and no-contact delivery services.
What types of payment does McDonald's in Plainfield, IL accept?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is McDonald's Plainfield, IL located?
This McDonald's is located at 12501 S Route 59, Plainfield, IL 60544, USA.
What services does this McDonald's provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Which nearby restaurants can I visit before or after eating at McDonald's?
Nearby restaurants include Vita Bella Pizza and Vito & Nick's II for Italian cuisine, Taco Bell for Mexican food, Honey Jam Cafe and Broken Yolk Cafe for breakfast and brunch options, making it convenient to explore a variety of dining experiences in the area.
Are there any nearby financial services close to McDonald's in Plainfield?
Yes, customers can visit Bank of America Financial Center and multiple Bank of America ATMs nearby for banking needs, located conveniently close to McDonald's.
What automotive services are near McDonald's for vehicle needs?
Belle Tire offers tire dealership and repair services, and Glass Doctor provides automotive repair, both located near McDonald's, making it easy to address car care before or after your meal.