Dunkin'

3.9
324 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Plainfield, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
22921 W Lincoln Highway, Plainfield, IL
60586, United States

Hours

Reviews

3.9
324 reviews
5 stars
169
4 stars
58
3 stars
37
2 stars
17
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness, while others are criticized for rudeness and poor attitudes.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and missing components.

Cleanliness and Hygiene

Several reviews highlighted concerns about cleanliness, including dirty cups and unsanitary conditions.

Product Quality

Customers expressed dissatisfaction with the quality of food items, particularly donuts being stale or hard.

Efficiency

Some customers noted improvements in service speed, especially at the drive-thru, while others experienced slow service.
  • AQ
    Ashar Qureshi
    Oct 3, 2025
    5.0
    Fabian is a hard worker and is polite and respectful, great job
  • DD
    DoveDIY DIY
    Sep 11, 2025
    1.0
    blonde lady at the window was very rude and gave me an attitude. rolled her eyes multiple times when i dropped the straw and never smiled. worse customer service ever. will not be coming back to this location.
  • SB
    S B
    Aug 27, 2025
    1.0
    I don’t understand… why are we putting hot hasbrowns next to frosted donuts that melt the frosting. Last thing I want is a sticky mess on my way to work. Not friendly, forget napkins often, and don’t ever apologize for messing something up.
  • PP
    Paul
    Jul 24, 2025
    1.0
    I stopped in to use the washroom and get some doughnuts. The washroom was locked and said for customers only. I was going to buy something but decided not. Dunkin’ doughnuts has gone down hill and forcing people to buy something is ridiculous.
  • SW
    Stephanie Wanek
    Jun 8, 2025
    1.0
    The only good thing about this location is its proximity to my home. The current owner is rude and unapologetic EVERY time they make an error, which is nearly each trip. I've been yelled at for arriving too early! They are so unfriendly, I will not be returning, despite the convenience. This business does not deserve my patronage.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Plainfield, IL?

Dunkin' in Plainfield is open from 4:00 AM to 7:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.

What kinds of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch options.