Business Details
About
Mexican Restaurant
Chipotle Plainfield 127th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
734 reviews
5 stars
244
4 stars
104
3 stars
60
2 stars
48
1 star
278
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, cold meats, and small portion sizes.
Service Issues
Many reviews highlighted poor customer service, including slow service, rude staff, and frequent order mistakes.
Cleanliness
The location was consistently described as dirty, with unclean tables, overflowing garbage, and a messy food preparation area.
Ingredient Availability
Customers noted that the restaurant often ran out of key ingredients, leading to dissatisfaction with their orders.
- CCcrwndone334 days ago2.0It is really frustrating when the employees treat you like a problem. I'm polite and just trying to order food. It doesn't take much, just the smallest amount of effort to he friendly. Also I got 2 of the exact same bowls and the portions were small and inconsistent. Again, just a little effort goes a long way. I won't return if I can help it.
- ATArturo Tucker6 days ago1.0Chipotle as a company needs to train their employees to understand that people can get sick from old rice. I was just there an order a burrito bowl with white rice. First she smashed the rice with the spoon in the bowl. That is a no in my book. Before that there was just a little rice in the pot but I hate that they scrap all the old rice on top of the fresh rice. This practice is not healthy. I started to eat and the rice felt like hard kettle chips. I couldn’t even eat the rest. This company needs to do better.
- MMmadyson6 days ago1.0This is the worst chipotle in Illinois. I consistently get half portions on online orders and they taste horrible. If i wanted a spoonful of salt, i’d just eat a spoonful of salt not this chipotle bowl. Do better.
- DHDavid HarrisDec 22, 20251.0The only reason I am giving a 5 star on service was due to the Door Dasher (NOT Chipotle). We had a catering order placed multiple days in advance. Washer let us know they kept saying that he was being told that they are waiting on one more thing. Showed up 30 mins late. The proteins (which makes or breaks a business) were dry and hard to eat. That included the chicken and steak. The Barbacoa was tender but was jot flavorful at all. The cold items were all correct, but some of them were short portioned. Overall - pretty bad for $200. We do not want anything in return. We do not need a call or email back. We just want to make sure this was viewed and addressed. It seems the 3.0 on Google and 1.5 on YELP, means that no one is doing anything about people's reviews.
- TTTamboDec 18, 20252.0I sent my daughter and her friends to pick up dinner for the family. We Spent $100 on food and barely got any meat, rice or corn. At least they were generous with the sour cream. Obviously wasn't happy when they got here and that's what they served them. The burrito looked like the size of 2 cheese roll ups from taco bell. Ridiculous... haven't had this like this before, but not good... do better. Food is expensive these days so if people are spending at your establishment, then don't be cheap, its not coming out of your families refrigerator.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Plainfield?
Chipotle Mexican Grill is located at 12720 S Route 59, Plainfield, IL 60585, United States.
What are the operating hours of Chipotle Mexican Grill in Plainfield 127th?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Plainfield offer delivery service?
Yes, the restaurant offers delivery service for customers.
Can I order Chipotle's food online or through an app?
Yes, you can order online via their website or through the Chipotle mobile app available on the Apple App Store.
What types of food does Chipotle Mexican Grill serve?
Chipotle serves customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Mexican Grill accept credit cards for payment?
Yes, Chipotle accepts credit cards along with other payment methods.
How can I contact Chipotle Mexican Grill in Plainfield by phone or email?
You can call them at +1 815-733-2159 or email them at il.2000.Plainfield@chipotle.com.
Are there other dining options near Chipotle in Plainfield?
Yes, nearby restaurants include Which Wich? Superior Sandwiches, Rosati's Pizza, Chili's Grill & Bar, Red Robin Gourmet Burgers, and Potbelly Sandwich Shop.
What nearby retail stores can I visit around Chipotle in Plainfield?
Nearby retail options include AT&T stores, dressbarn clothing store, Sally Beauty, and Five Below discount store.
Are there nearby health and medical services close to Chipotle Mexican Grill?
Yes, close to Chipotle are DentalWorks & Orthodontics Plainfield, Metro Infusion Center, Derick Dermatology, and other dental and medical providers.